- Chinese Food
- Chinese Restaurant
- Florida
- Hillsborough County
- Riverview
- Chinese Restaurant in U.S. 301
- New China
Hours
Monday, ClosedTuesday, 11:00 AM - 9:00 PM
Wednesday, 11:00 AM - 9:00 PM
Thursday, 11:00 AM - 9:00 PM
Friday, 9:00 AM - 9:00 PM
Saturday, 9:00 AM - 9:00 PM
Sunday, 11:00 AM - 9:00 PM
About New China
New China is a Chinese restaurant located at 9856 US-301, Riverview, FL 33578. They can be contacted at (813) 672-3888 or +1 813-672-3888. This establishment primarily focuses on takeout and delivery services.
Customer reviews for New China indicate significant concerns regarding food quality and delivery service. One reviewer expressed disappointment with the chicken fried rice, noting the lack of typical ingredients like carrots and peas, and described the egg rolls as "ok" but not impressive. This customer also mentioned consistently poor experiences and unfriendly customer service.
Another customer complained about lengthy delivery times, stating that food often arrives cold and that the meat is overcooked and tough. They also indicated a general lack of care from the restaurant. This customer further detailed a specific delivery that took an hour and 45 minutes, disputing the restaurant's claim of offering a refund or alternative solutions.
In response to a review, the restaurant appeared to mix up the customer, stating that they had offered a refund, which was then disputed by the original reviewer. This interaction highlights potential issues with customer service and record-keeping.
Based on customer feedback, New China faces challenges with food quality, delivery timeliness, and customer service. Potential customers should be aware of these reported issues before ordering from this establishment.
New China Location
9856 US-301, Riverview, FL 33578, USA
Customer Reviews
I ordered chicken fried rice and 2 egg rolls. They give a decent amount of rice in the container, but it’s just rice, chicken and a tiny amount of onions and sprouts, no carrots or peas. Who makes fried rice without carrots or peas? These people do! The egg rolls were ok. I’ve had better. It’s edible. That’s about it. Not impressed. I don’t know why I keep giving them chances when they never deliver on the quality of their food. The customer service is not very friendly either. I guess working in a place like that would exasperate me too. Do better or do something else.
On the rare occasion they deliver in under and hour and a half, the food is no longer hot and the overcooked meat is tough and chewy. They literally don't care. In response to your reply, you offered no such options. You never offered a refund. You are clearly thinking of a different dissatisfied customer. And food getting cold in 30 minutes is 1 thing, but when it arrives an hour and 45 minutes after it was ordered is something else. This is NOT the first time either. It has happened often, and we have NEVER been offered a refund. Again, probably a DIFFERENT customer.
I will admit that I have only been to the this take out once, but I will also add that I also never write reviews. Our Egg Foo Young was burnt (posted image), and the taste of the sauce was not at all what I have had before. In my opinion, it was disgusting. The shrimp fried rice was mushy, and the Beef Lo Mein was bland and practically tasteless. My son thought their General Tso Chicken was Orange Chicken from the lack of spice, and was more breading than meat. They "told us" the moment we walked in to "put a mask on", which didn't make much sense to us considering we could see every person in the back cooking the food had NO MASK ON!!!! Regardless these people have no right to be as rude as they are with such underwhelming food to say the least.
A very comfortable place with a delicious menu full of different dishes and flavors, I highly recommend shrimp mei fun, shrimp lo mein and chicken wings, they also have delivery service which is very excellent and fast 👏👏
I should have known they weren’t good when the person on the phone asked me if I was ordering from the right place. I have never been severed spaghetti noodles as “lo mein”. This was aweful!!! The noodles were dry and the food had no flavor. I don’t know what the meat was but I do know, it ain’t chicken! $35 worth of garbage. Don’t waste your money. 🤢
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