New China 1

I’ve been a loyal customer for seventeen years and honestly have never been disappointed! Danielle and Frances are excellent! Multi-tasking takes on a whole new meaning with these two. Up until recently, they were the ones that would answer the phone, remember my name AND my favorite order! Incredible. I’m not sure exactly when, but something changed. Their system is now answered by a centralized ordering process which isn’t friendly.. they don’t remember my name and they certainly don’t know my preference of orders. I actually just placed a call to their centralized ordering system to complement Danielle which didn’t go well at all. The person that answered the phone was not friendly, was not appreciative of the fact that I was calling to complement their staff. Very unfortunate. I also have noticed that Francis is no longer working here. I’m not sure if that maybe has something to do with the new ordering system but Danielle by herself is absolutely incredible. She’s works the front and cooks simultaneously, while maintaining a positive, smiling demeanor! She’s a great ambassador for the business! I hope the owners realize and appreciate the way she treats the business as if it were her own. I’ve been in the restaurant business for 45 years and currently hold the position of executive chef at a landmark Tampa restaurant. You certainly don’t need to have been in the restaurant business for a lifetime to realize the significance of customer service. Hopefully the new ordering system won’t turn people away because the food is excellent and always has been for the entire time I’ve lived in the area. My recommendation is definitely try this restaurant if you haven’t and say hi to Danielle she’ll greet you with a smile.! Just please try hard not to be put off by the way your order taken with their new system, because once you get your food, you won’t be disappointed!

I just gave a review about how wonderful this place is. However it seems I spoke too soon. I received tonight’s order missing an important part of the entree. I called and they said they would bring it. I really didn’t want to eat my Egg Foo Yung with out it’s gravy. It’s just veggie and egg that way. I could make that. The gravy never came. So I now have cold egg foo yung looking sad and forgotten on my kitchen counter, I can’t even go get the gravy tomorrow due to the Holiday. I will have to hold on to it and hope they will give me gravy on Friday so I can at least eat it as leftovers. I was going to make my own but I don’t have all the ingredients. I realize they are busy. I realize it was an accident but I am so disappointed. I was really looking forward to it. My house is a 4 minute drive from the restaurant. I paid a delivery fee and a 20% tip. What good is a delivery if you have to go get part of the order after it’s delivered. I will give them another chance but felt so put out over this I had to sort of amend my review.

Does not allow customers to use their restroom. I had already paid and was waiting. Also, after I sat down and started to eat, I was asked to leave. Even though there are no signs and two clean tables to eat at, I was told that "we are so sorry but we do NOT allow customers to eat here." This, after being told that their one restroom was for employee use only. Also, the food was mediocre. $8.50 for a lunch special that includes a drink. I got about an ounce of veggies and six tiny shrimp, plus about 2 pounds of fried rice. Unless you are taking it home to eat, and you really love rice as a main dish, I would go elsewhere. (I know that dining establishments MUST provide restrooms for customers to use. See FS 509.221 Sanitary regulations, paragraph 2.)

The food here is always good, and I usually order for pickup. I decided to order for delivery this time. When I called to place my order no one asked me if it was cash or card. The lady told me my total and she hung up the phone. When I call back to verify that I can pay with card, a man tells me yes not to worry that I can pay the delivery guy with my card. When the delivery guy gets here he says only cash, no card. I explained to the deliver guy that I was told that I can pay card with him, but he said no that I couldn’t. So when I call the restaurant back, they tell me that only cash for delivery. And i explained that I called and I was told by someone there that I can pay with the delivery driver. Then I ask if I can pay over the phone with my card since the delivery man was here. The person on the phone goes on to tell me that I cannot because it needs to be $40 or more. The customer service needs to improve.

This restaurant has decent enough food, but they are always doing shady practices. The images of the menu does not reflect the current prices. They know it and they don't go in and take a new picture and post it on here so they have the correct one. Any tips you put on your credit card do not go to the staff, it goes to the owner. I am done supporting their business