New Century Restaurant

New Century Restaurant, situated at 400 S Alabama Ave in Chesnee, South Carolina, serves as a local Chinese restaurant offering a variety of dishes to the community. Operating within the Chinese restaurant category, it aims to provide both dine-in and takeout options for individuals and groups seeking Chinese cuisine in the Chesnee area.

Based on the available customer reviews, the experiences at New Century Restaurant appear to be somewhat polarized, with reports of both positive and significantly negative encounters. One review details a problematic experience with a takeout order. This customer placed a substantial order totaling $110 and specifically paid for large sides. However, upon receiving their order, they discovered that they had been given small sides instead. Attempting to resolve this discrepancy by calling the restaurant, they were met with a dismissive response, being told that small sides were standard with the meals, despite their order specifying otherwise. The situation escalated when the manager returned their call, described as being "extremely rude and loud." This negative interaction, contrasting with a previous "decent" experience, led the customer to express a preference for taking their business elsewhere due to concerns about the restaurant's handling of customer inquiries and order issues.

This review underscores the importance for customers to carefully check their orders before leaving the premises, particularly for large or customized orders. It also raises concerns about the restaurant's order accuracy and customer service practices when discrepancies arise. The reported rudeness of the manager is a significant point of concern for potential customers who value respectful and helpful service.

In contrast to this negative experience, another review offers a positive perspective based on a team lunch. This reviewer specifically rated the food quality favorably, based on feedback from their team. They also highlighted "excellent service" and a "pleasant atmosphere." This suggests that New Century Restaurant is capable of providing a positive dining experience, characterized by good food and a comfortable setting, at least in some instances, such as during team gatherings.

The discrepancy between these two reviews indicates a potential inconsistency in the quality of service or order fulfillment at New Century Restaurant. While some customers may enjoy good food and a pleasant atmosphere, others may encounter issues with order accuracy and customer service, particularly when problems need to be resolved.

The available information does not provide specific details about the restaurant's ambiance or décor, beyond the mention of a "pleasant atmosphere" in one positive review. Similarly, there is no information regarding specific signature dishes, specialties, or any promotional offers that New Century Restaurant might have. The focus of the reviews is primarily on the food quality, service experience, and order accuracy.

For local users in Chesnee, SC, considering New Century Restaurant, it is advisable to be aware of the mixed feedback. If dining in, the possibility of a "pleasant atmosphere" and "excellent service," as reported by one reviewer, could be appealing. However, for takeout orders, the negative review serves as a cautionary tale about the importance of verifying the order before departure and the potential for encountering unhelpful or even rude customer service if issues arise.

Potential customers might consider the nature of their visit – whether it's a dine-in experience where atmosphere and service are paramount, or a takeout order where accuracy is key. If placing a takeout order, it would be prudent to double-check all items, especially if specific requests or upgrades (like large sides) have been made. If dining in, the positive feedback about the atmosphere and service during a team lunch suggests a potentially enjoyable experience, but it's worth noting that individual experiences can vary.

Given the limited information and the contrasting reviews, it is difficult to form a definitive overall assessment of New Century Restaurant. It appears to have the potential to provide good food and a pleasant dining environment, but there are also documented instances of significant shortcomings in order fulfillment and customer service. Local users may need to weigh these factors based on their own priorities and perhaps consider smaller initial orders or dine-in visits to gauge the restaurant's current standards of quality and service for themselves.