My Kitchen

Located at 4049 E Williams Field Rd #108 in Gilbert, AZ 85295, USA, My Kitchen is a Chinese restaurant that has garnered a range of feedback from its customers. As a Chinese restaurant in the Gilbert area, it aims to offer a variety of Chinese dishes for local diners. The reviews provide insights into aspects such as food quality, portion sizes, pricing, and customer service, painting a picture of a potentially evolving dining experience.

Initial positive reviews highlight several appealing aspects of My Kitchen. One customer described their experience as "really wonderful!" praising the "flavorful" food, "generous portions," and "nicely priced" menu. During a lunch visit, they particularly enjoyed the General Tso’s chicken, as well as the Mongolian beef and Hunan beef, even recommending it as a "great ‘First Date’ place." This positive reviewer also mentioned referring friends and clients who all reportedly enjoyed their meals, expressing overall satisfaction with My Kitchen.

The sentiment of satisfaction is echoed by another customer who simply stated, "Still coming back and satisfied!" This indicates a level of consistent positive experience for some patrons, suggesting that My Kitchen has the potential to deliver enjoyable meals and retain customers.

However, a more detailed and critical review presents a contrasting perspective, indicating a potential decline in the restaurant's standards. This reviewer prefaced their comments by stating that My Kitchen "USED to be a good restaurant with a polite and respectful staff," highlighting a perceived change over time. They noted the limited number of good Chinese food options in Gilbert, which led them to frequent My Kitchen in the past, where minor issues were generally acceptable. An example of positive past service involved the chef offering to remake an over-salted dish, which the customer declined due to the otherwise acceptable quality.

The more recent experience described a significant "downgrade" in the food quality compared to previous visits. The Garlic Beef dish ordered was described as "simply disgusting," tasting like "white sugar dumped on peas, carrots, broccoli and beef!" and deemed "not edible." When inquiring about the dish, the customer encountered a "rude order counter lady employee" who was unhelpful and dismissive when asked for recommendations or about the vegetables in a dish. This interaction contrasts sharply with the earlier positive mention of polite and respectful staff.

Further interaction with a different staff member who served the food led to the customer questioning if the Garlic Beef was extra spicy as requested, to which the server replied in the affirmative. The customer then pointed out that garlic dishes are typically not sweet, a sentiment supported by the customer's Chinese wife. The "rude lady" then interjected, stating that "Garlic Beef is always sweet" at their restaurant, dismissing the customer's experience and preferences without offering a resolution or acknowledging the lack of mention of sweetness on the menu. This negative encounter and the lack of an offer to remake the inedible dish led the reviewer to conclude that they would no longer be a customer and advise others to look elsewhere.

This critical review also suggests a decline in the quality of ingredients, with the reviewer stating that the vegetables and meat, which used to taste fresh and crisp, now seem like "all frozen crap." This perception of lower quality ingredients further contributes to the negative assessment of the current food offerings at My Kitchen.

The stark contrast between the positive and negative reviews suggests a potential inconsistency in the food quality and customer service at My Kitchen. While some customers continue to have satisfying experiences with flavorful food, generous portions, and good prices, others have encountered a significant decline in food quality and rude, unaccommodating service.

Currently, there is no promotional information available in the provided reviews. Local users considering My Kitchen might want to inquire about any daily specials or promotions when contacting the restaurant directly at (480) 471-8008 or +1 480-471-8008. Given the mixed feedback, it might be prudent to ask specific questions about dish preparations and ingredients when placing an order.

In conclusion, My Kitchen in Gilbert presents a somewhat uncertain picture based on recent customer reviews. While some patrons have enjoyed flavorful food, generous portions, and good prices, there are increasing concerns about a decline in food quality and instances of rude customer service. The experience appears to vary, and potential customers should be aware of this mixed feedback. It may be beneficial to try My Kitchen to form a personal opinion, perhaps focusing on dishes that have received positive mentions, and to communicate clearly with the staff regarding any dietary preferences or concerns. Contacting the restaurant directly for the most current menu and any specials is recommended.