Mulan Chinese Gourmet

Welcome to Mulan Chinese Gourmet, a Chinese restaurant located at 2725-B, Northwest Blvd, Newton, NC 28658, USA. As a Chinese Restaurant serving the Newton community, we offer a variety of gourmet Chinese cuisine for both takeout and potentially dine-in customers. For inquiries or to place an order, please contact us at (828) 464-8338 or via our mobile number, +1 828-464-8338.

Recent customer reviews regarding Mulan Chinese Gourmet present a mixed picture of the dining experience. One customer who ordered through Door Dash for the first time reported an overall positive experience, noting that the portion sizes were well-balanced relative to the price. They found the egg rolls to be a little pricey but better than average. While they were disappointed with the flavor of the wonton soup broth, they enjoyed the wontons themselves. The Scallop with Hot Garlic Sauce and the 8 Treasure Chicken were praised for their great flavor, although they were not particularly spicy (indicated by a chili pepper emoji in the original review). The fried chicken wing was highlighted for its great flavor and crunch. Additionally, the customer enjoyed the Honey Chicken and Coconut Chicken, noting that the extra meat option for $2.00 was worthwhile.

However, another customer shared a significantly negative experience during their first visit to the restaurant. This reviewer expressed disappointment due to an issue with their order and billing. They reported pointing to and ordering item number 34 from the menu, while their husband ordered A.9. The employee who took their order allegedly did not provide a check at the time of ordering. When the customer went to pay, they were told the total was $30.81, which seemed higher than expected. Upon reviewing the menu, they realized the price did not add up according to their order. When they inquired about the discrepancy, they were informed that item number 34 was no longer on the menu and that there was only one size available, listed as number 313. This information was reportedly conveyed after the customer had already paid. The customer stated they did not order number 313, and the employee apologized, saying they had forgotten to mark it out on the menu. When asked why they were not informed about the unavailability of the originally ordered item, the employee reportedly said, "I'm sorry, I was just busy." The price of the dish they were charged for was almost $5 more than what they intended to order. This customer expressed suspicion of intentional upcharging, noting that other tables were also not given their checks. As a result of this experience, they stated they would not be returning to Mulan Chinese Gourmet.

Considering these two recent reviews, Mulan Chinese Gourmet appears to offer some dishes that are well-received in terms of flavor and portion size, such as the Scallop with Hot Garlic Sauce, 8 Treasure Chicken, fried chicken wings, Honey Chicken, and Coconut Chicken. The egg rolls are also noted to be above average in quality. However, there seems to be an issue with the wonton soup broth, which one customer found disappointing.

More concerning is the significant issue reported by another customer regarding the ordering process, menu accuracy, and billing. The discrepancy between the ordered item and the item charged, the failure to inform the customer about the menu change, and the subsequent explanation of being "busy" raise serious questions about the restaurant's order-taking procedures and customer service. The implication of potential upcharging due to the lack of checks at other tables is also a significant red flag for potential diners.

As a Chinese restaurant, Mulan Chinese Gourmet offers a variety of dishes, including appetizers like egg rolls and wonton soup, seafood options like Scallop with Hot Garlic Sauce, poultry dishes like 8 Treasure Chicken, fried chicken wings, Honey Chicken, and Coconut Chicken. The mention of extra meat being available for an additional charge on some dishes suggests a degree of customization. The availability of delivery through Door Dash indicates a service option for those who prefer to dine at home.

Information regarding the environment and ambiance of Mulan Chinese Gourmet is not explicitly detailed in the provided reviews. One review mentions ordering through Door Dash, implying a focus on takeout and delivery, but does not comment on the dine-in experience. The other review describes an in-person ordering and payment process but does not provide details about the restaurant's atmosphere or decor.

The services offered by Mulan Chinese Gourmet include takeout and delivery (via Door Dash). The first review suggests efficient delivery and accurate order fulfillment. However, the second review highlights significant issues with in-person order taking and payment processing, indicating potential inconsistencies in service quality depending on the ordering method or staff interaction.

Features of Mulan Chinese Gourmet that can be gleaned from the reviews include well-balanced portion sizes for the price (in the case of delivery orders), above-average egg rolls, flavorful dishes like Scallop with Hot Garlic Sauce and 8 Treasure Chicken, great fried chicken wings, and the option to add extra meat to certain dishes. However, a significant negative feature appears to be potential inaccuracies in the menu, issues with order taking, and concerns about billing practices, as reported by one customer.

Currently, there is no specific promotional information available for Mulan Chinese Gourmet in the provided text. Local users interested in any special offers, discounts, or new menu items are encouraged to contact the restaurant directly at (828) 464-8338 or +1 828-464-8338 for the most up-to-date information. However, potential customers should also be aware of the reported issues with ordering and billing when making their decision.

In conclusion, Mulan Chinese Gourmet in Newton, NC, offers a variety of Chinese dishes with some items receiving positive feedback for flavor and portion size. They provide takeout and delivery services. However, a significant concern has been raised regarding menu accuracy, order-taking procedures, and potential billing issues, which prospective customers should consider. While some aspects of the food are praised, the reported problems with customer service and billing may impact the overall dining experience. Local users may want to proceed with caution and perhaps clarify their orders and billing carefully when patronizing this establishment.