Moon Palace

Welcome to Moon Palace, a Chinese restaurant located at 234 Allegheny Blvd in Brookville, Pennsylvania. As a local establishment in the Chinese Restaurant category, Moon Palace can be contacted at (814) 849-4492 or +1 814-849-4492. However, recent customer reviews paint a starkly negative picture of this restaurant, citing severe issues with food quality, cleanliness, and customer service. Potential local users should be aware of the serious concerns raised in this feedback.

Environment: One customer's initial impression upon entering Moon Palace was that the "lobby is not very clean." This suggests a lack of attention to hygiene in the public areas of the restaurant, which can be a significant deterrent for potential diners. The reviewer did not provide further details about the cleanliness of the dining area itself, but the negative first impression of the lobby is a notable concern regarding the overall environment of the establishment.

Services: Based on the customer reviews, Moon Palace appears to offer both dine-in and takeout services. One review mentions a "to go container," indicating that takeout is an option. The other detailed review describes a dine-in experience, although a highly negative one. The service received by this dine-in customer was described as extremely poor. The reviewer felt "rushed" from the moment they entered, even before having a chance to look at the menu. Their request to use the restroom was met with an inappropriate question. Throughout their attempt to dine, the staff member, identified as the manager or owner, repeatedly pressured them to order quickly. Even after the meal, the reviewer felt rushed to leave when the check was abruptly presented and the lights in the lobby were turned off. The encounter during payment was also negative, with an alleged attempt to insist on a cash payment despite a working credit card machine. The overall impression of the service was one of rudeness and a lack of customer care, with the reviewer explicitly stating that the place is "not trucker friendly."

Features: The primary feature highlighted in the negative customer reviews is the severely substandard quality of the food. One reviewer described it as the "worse Chinese food I’ve ever had in my life," deeming the chicken fried rice "inedible." A particularly alarming detail was the presence of "totally raw chicken" that leaked juice into the container of another dish, which was described as "flavorless." The fried dumplings were also heavily criticized for their taste and appearance, described as if "they were developed in a science lab" and having "chemical tastes." Even the General Tso's chicken, ordered by a coworker, was deemed subpar, with the coworker unable to eat even a quarter of it. Another dish, the crab and cream cheese Rangoon, was reported to contain "no crab, just cream cheese and chives," indicating a significant misrepresentation of ingredients. The chicken fried rice also incurred an "up charge" for a substitution due to a dietary restriction. These descriptions paint a picture of extremely poor food quality, incorrect preparation, and potentially unsafe food handling practices.

The combination of inedible and raw food, misrepresented ingredients, and chemical tastes suggests a serious lack of quality control and culinary skill at Moon Palace. The fact that multiple dishes were so severely criticized indicates a systemic issue rather than isolated incidents. The high price mentioned by one reviewer despite the terrible food further compounds the negative experience, suggesting a lack of value for money.

Promotional Information: The provided customer reviews do not contain any information about promotions or special offers at Moon Palace. Given the overwhelmingly negative feedback regarding the fundamental aspects of food quality, cleanliness, and service, any potential promotions would likely be overshadowed by these significant issues. Potential customers would likely prioritize the basic standards of a restaurant (edible and safe food, clean environment, and respectful service) over any discounted offers.

In conclusion, the customer reviews for Moon Palace in Brookville present a dire warning to potential local users. The restaurant is described as having an unclean lobby, extremely rude and rushed service, and, most alarmingly, severely inedible and potentially unsafe food, including raw chicken and dishes with chemical tastes and misrepresented ingredients. The prices are also reported to be high despite the poor quality. Based on this feedback, Moon Palace appears to be a restaurant that local users should approach with extreme caution, if at all. The issues raised are fundamental and indicate a significant failure to meet basic standards for a Chinese restaurant. There is no indication of any positive aspects that would outweigh these serious concerns. It is strongly recommended that potential customers consider these reviews carefully before deciding to patronize Moon Palace.