Ming Moon

Ming Moon, located at 32 S Morningside Dr, Cartersville, GA 30121, USA, is a Chinese Restaurant serving the local community. Recent customer feedback reveals significant concerns regarding food quality, order accuracy, and customer service, which potential local users should carefully consider before choosing to dine at or order from this establishment.

One customer shared a particularly alarming experience. They visited the restaurant with their husband close to closing time and ordered shrimp fried rice with fried chicken wings for both. Upon arriving home, they discovered a significant discrepancy in their orders. While the husband's food was reportedly fine, the customer's dish was unidentifiable and certainly not shrimp fried rice or what appeared to be chicken. They described the alleged chicken as "really pale color and stringy looking," expressing strong suspicion that it was not actually chicken. The next day, the customer returned to the restaurant with the questionable food. According to their account, when the staff opened it, they acknowledged that a mix-up had occurred, stating that the customer had received chicken instead of shrimp, and offered to prepare the correct order. However, instead of providing the shrimp fried rice and chicken that the customer originally wanted, the restaurant refunded their money. The customer expressed strong dissatisfaction with this resolution, warning others to be cautious about the food served at Ming Moon and stating their firm intention never to eat there again due to the uncertainty of what they might be consuming.

Another customer who visited Ming Moon for a late dinner also reported a negative experience. They noted that the restaurant was empty upon their arrival, which they retrospectively recognized as a negative sign. This customer alleged being charged full price without being asked about their preferences or order details. They described a rushed transaction with the cashier, who reportedly left immediately after payment without any interaction or guidance. This customer also observed the cashier seemingly multitasking by cooking. A significant issue was the lack of cups for drinks, and the absence of any staff to assist in obtaining one or to provide any table service, including checking in or attempting to earn a tip. The customer described the food as "ok or worse, but nothing great" and was unable to finish their single plate due to taste and consistency issues. Subsequently, they experienced stomach pain, which they suspected was related to the meal. After waiting approximately 40 minutes, they had to ask a staff member who was cleaning nearby for a cup, which was then provided with an apology. This reviewer did note that the place was clean, attributing it to the staff member's cleaning efforts, but they emphasized the complete lack of customer service.

The two available customer reviews paint a concerning picture of Ming Moon. The first review raises serious questions about food identification and order accuracy, even suggesting potential misrepresentation of ingredients. The second review highlights a lack of basic customer service, including issues with ordering, payment, and even obtaining something as fundamental as a drinking cup. Additionally, the reported stomach pain experienced by the second customer after eating the food is a significant red flag regarding food quality or freshness.

The limited information does not provide any positive feedback regarding the environment or ambiance of Ming Moon. The second reviewer noted the emptiness of the restaurant, which might suggest a lack of popularity or a less than inviting atmosphere. While cleanliness was mentioned positively by one reviewer, this was in the context of a lack of other customer service. Details about the decor, seating arrangements, or overall dining experience are absent.

Similarly, there is no information available about the services offered by Ming Moon beyond preparing and serving food. Delivery options, takeout services, or catering are not mentioned in the reviews. There is also no indication of any special features of the restaurant, such as unique dishes or a particular culinary style. Finally, no promotional offers, lunch specials, or discounts are mentioned in the provided feedback.

For local users in Cartersville considering Ming Moon, it is crucial to carefully weigh the serious concerns raised in these recent customer reviews. The allegations of food misrepresentation, poor customer service, and potential food-related health issues should not be taken lightly. While these are based on the experiences of only two customers, the nature of the complaints is significant. Potential customers might want to exercise extreme caution and perhaps consider other Chinese restaurants in the area with more consistently positive feedback. Contacting Ming Moon directly at (770) 383-3388 or their mobile number +1 770-383-3388 to inquire about their food preparation standards and customer service protocols might be an option for those still considering this establishment, but the existing feedback presents a strong cautionary note.

In conclusion, recent customer reviews for Ming Moon in Cartersville highlight significant issues with food quality, order accuracy, and customer service. The reported potential misidentification of food items and subsequent stomach pain are particularly concerning. While one reviewer noted cleanliness, the overall impression from the available feedback is negative. Local users are strongly advised to consider these issues carefully before deciding to dine at or order from Ming Moon.