Mei Hoo

Welcome to Mei Hoo, your local Chinese restaurant situated at 135 N Broadway in Salem, NH 03079, USA. As a Chinese restaurant serving the Salem community, Mei Hoo aims to provide a variety of Chinese dishes with options for takeout and delivery. Customers can contact us at (603) 890-0288 or +1 603-890-0288 to place orders, inquire about our menu, or learn more about our services. We strive to offer convenient ways for our local patrons to enjoy our food.

Information regarding the dine-in environment of Mei Hoo is not explicitly detailed in the provided customer reviews. The reviews primarily focus on takeout and delivery experiences. Therefore, local users interested in dining at our physical location may want to contact us directly for information about our restaurant's ambiance and seating arrangements. We aim to provide a comfortable setting for those who choose to dine with us.

Mei Hoo offers both takeout and delivery services to cater to our customers' convenience. One reviewer specifically praised our delivery service, noting that the delivery man is "always extremely nice." This suggests a positive and courteous experience for those who choose to have their food delivered. We also accommodate pickup orders, although one customer experienced a personal error when selecting this option online but received exceptional support when they called to rectify the mistake. A staff member promptly offered to deliver the order, highlighting our commitment to customer satisfaction even when errors occur on the customer's part. We also offer online ordering, which provides another convenient way to place your order.

Based on the available customer feedback, a key feature of Mei Hoo is the quality of our food. One customer stated that the "Food is great" after ordering takeout multiple times. This positive feedback indicates that we strive to provide delicious and satisfying Chinese dishes. Another customer who experienced issues with their online order still noted that the "food was decent," suggesting a generally acceptable level of quality even when other aspects of the order had problems.

Another notable feature is our commitment to customer service. The instance where a delivery was made despite the customer mistakenly selecting pickup demonstrates a willingness to go above and beyond to ensure customer satisfaction. The customer specifically used the phrase "top notch!" to describe this interaction, emphasizing the helpfulness and responsiveness of our staff member on the phone. Even in a situation where an online order was missed initially, the customer acknowledged that the "Woman was very nice," indicating a friendly and apologetic approach to resolving the issue, even though it required an additional wait time for the customer.

However, one customer did experience a significant issue with their online order accuracy. They ordered a "large crab ragoon" but instead received a "large rice" that they did not order and did not need, as their meal already included white rice. This resulted in the incorrect item being thrown away and the desired item not being received. While the customer acknowledged that "stuff happens" and that the staff was nice, this incident highlights a potential area for improvement in order fulfillment, particularly for online orders. Ensuring order accuracy is a priority for us to maintain customer satisfaction.

Currently, there is no specific promotional information mentioned in the provided customer reviews. Local users interested in any specials or discounts offered by Mei Hoo are encouraged to contact us directly at (603) 890-0288 or +1 603-890-0288. Inquiring about any current promotions or loyalty programs might provide additional value for our customers. We are always looking for ways to offer our community great food and service.

In conclusion, Mei Hoo in Salem, NH, is a Chinese restaurant that appears to be well-regarded for the quality of its food and the friendliness of its service, particularly in delivery scenarios. We offer takeout and online ordering, and strive to resolve customer issues efficiently and courteously, as demonstrated by the prompt delivery offered to a customer who made an online selection error. However, there was an instance of an inaccurate online order where the customer received the wrong item, indicating a potential area for improvement in order accuracy. While information about our dine-in environment is limited, our focus remains on providing great and decent food with a commitment to helpful customer service. For any current promotions or for more information about our menu and services, please contact Mei Hoo at 135 N Broadway, Salem, NH 03079, or call us at (603) 890-0288 or +1 603-890-0288. We look forward to serving you.