Masago Japanese Cuisine

I’m really disappointed to say that Masago has let me down. The food was good as always but the quality of service has become beyond poor. The woman that was our server basically rolled her eyes at us at every request (like asking for a cup water) and gave no responses. Then, when we went to pay we were told we have to pay an 18% tip which was not deserved by the quality of service. We also were not a big group, just two, which is unusual to have a required tip for a small party. Please get new servers.

Can't beat the cash prices and the sushi is really good! Great selection of rolls and I've tried most of them now. Highly recommend the Sunshine or Tiger Rolls in particular. Great service, as well! The staff are always really nice to us and our friends. Been coming here for a few years now and will keep coming back! Take out or dine in, can't go wrong. You'll probably wait a bit to be seated if you come btwn ~6:30-8pm on a weekend.

I’ve been dining in and ordering takeout here for the past year on a weekly to bi-weekly basis. Every time I pick up my food the manager has an attitude and lacks manners, never been an issue to me because I’m only there to pick up food. Tonight I dined in with a party of 3 and upon leaving $120 to pay the $90 bill, we only received $10 back in change. The reason we gave $120 instead of $100 to cover a $90 bill is because we wanted singles back. We politely mentioned the missing $20 and instead of offering to figure it out with us like a professional, the same manager accused us of giving the wrong amount and stormed off to the back while giving us angry looks. They then had us waiting for 15 minutes, and when she came back the first and only solution she gave was that she was going to show us the CCTV camera footage of us apparently giving an amount that would justify the amount we were given back. I don’t even know how they’d be able to see individual bills on camera footage. Seems silly. We then let the staff know that the remaining $20 dollars that they would find at the end of the night would be their tip and they continued to disrespect and fight with us. To clarify, we did not steal from them nor did they steal from us because we would’ve given that amount of tip anyway. It was just the principle of how they acted and the accusation against us in front of the whole restaurant. Again, I have been ordering here weekly for a year and I give the correct amount of cash every time. I have no reason to lie over $20. Needless to say, we won’t be going back. They lost a customer over a $20 bill that they have in their register anyway.

The staff at Masago in Morristown displays a concerning lack of attentiveness, even when handling orders through phone calls or self-pickup via DoorDash. Those at the front desk in the billing area, in particular, are treating customers poorly. Additionally, inquiries about order status are met with unprofessional, rude behavior, resulting in a disappointing and unacceptable customer service experience.

Masago is one of the quiet gems of Morristown. Consistently excellent sushi, and their signature rolls are unbelievable. Only sushi restaurant we love in the area. And you can’t beat the price either.