Main Moon

This introduction addresses Main Moon, a Chinese restaurant located at 423 E Main St, Canfield, OH 44406, USA, within the platform category of Chinese Restaurants. The following information is based solely on recent customer reviews found online and aims to provide an objective overview for local users considering this establishment. It is important to note that the feedback is overwhelmingly negative and raises significant concerns regarding food safety, service quality, and order accuracy.

One customer reported a severely negative experience after ordering takeout from Main Moon on a Saturday night. According to this review, the phone service was exceptionally poor, with the staff member being described as "so rude" and allegedly hanging up on the customer during the call. The issues continued with the order itself, as the customer claimed to have received incorrect items: crab rangoon that tasted like "straight cream cheese," regular fried rice instead of chicken fried rice, and boiled dumplings instead of fried ones. Despite the order inaccuracies, the customer reportedly consumed the food. The following day, this customer experienced severe physical symptoms, including vomiting multiple times within a short period and being unable to lie down without further vomiting. They attributed these symptoms to the food from Main Moon and were subsequently diagnosed with food poisoning after seeking medical attention and developing a high fever. As a result of this experience, the customer explicitly stated they would not return to the Canfield location and would only patronize the Austintown branch of Main Moon in the future.

Another customer shared an equally disturbing experience, stating they ordered food from this restaurant and would "NEVER return." This reviewer claimed to have found what appeared to be a worm in their food. They reported almost consuming it and only receiving a partial refund for their order. This incident raises serious concerns about food hygiene and safety practices at Main Moon in Canfield. The fact that a potential foreign contaminant was found in the food and that only a partial refund was issued further compounds the negative impression.

Given these two highly critical reviews, it is impossible to provide a positive description of the environment, services, or features of Main Moon in Canfield based on this information alone. Both reviews focus on significant negative aspects that would likely deter potential customers. The first review suggests a lack of professionalism in phone service and a high degree of inaccuracy in fulfilling orders. The claim of food poisoning points to potential issues with food handling or preparation that could have severe health consequences for customers.

The second review corroborates the negative sentiment regarding food quality and extends it to concerns about food safety with the alleged presence of a worm. The handling of this complaint, with only a partial refund provided, also reflects poorly on their customer service in addressing serious issues.

Based on the provided reviews, the services offered by Main Moon in Canfield include takeout. However, the reported rude phone service and the significant errors in order fulfillment detract from any positive aspects of this service. The handling of the complaint regarding the potential contaminant in the food also indicates a problematic approach to customer service when serious issues arise.

Features of Main Moon in Canfield that can be gleaned from these reviews are overwhelmingly negative. The tendency to provide incorrect orders, the alleged serving of substandard food (crab rangoon tasting like straight cream cheese, regular fried rice instead of chicken fried rice, boiled instead of fried dumplings), and the potential presence of contaminants like a worm are all significant concerns. The reported rude phone manner and the unsatisfactory handling of a food safety complaint are also notable negative features of their customer interaction.

Promotional information for Main Moon in Canfield is entirely absent from these reviews. Given the severity of the issues raised by the customers, it is unlikely that any promotional efforts would outweigh the negative impact of these experiences. Potential local users would likely be more concerned with food safety and service reliability than any potential discounts or special offers, especially in light of the reported food poisoning and the discovery of a foreign object in the food.

In conclusion, the recent customer feedback for Main Moon in Canfield is extremely negative, citing serious issues such as food poisoning, the presence of a worm in the food, rude phone service, and a high rate of order inaccuracies. These reviews raise significant concerns about the restaurant's food safety practices, quality control, and customer service. Local users are strongly advised to consider these experiences when deciding whether to patronize Main Moon at this location. The stark contrast with the positive mention of the Austintown location in one of the reviews suggests that there may be significant differences in the operation and quality between different branches of Main Moon. Given the severity of the reported incidents, potential customers may want to exercise extreme caution and consider alternative Chinese restaurants in the Canfield area.