Find My Perfect Chinese Restaurant Near Me

Macy's Place Pizzeria: Inconsistent Quality in Cheektowaga
  1. Chinese Food
  2. Chinese Restaurant
  3. New York
  4. Erie County
  5. Cheektowaga
  6. Chinese Restaurant in Genesee Street
  7. Macy’s Place Pizzeria

Macy’s Place Pizzeria

1173 reviews

Macy’s Place Pizzeria Photos

Macy’s Place Pizzeria 1Macy’s Place Pizzeria 2Macy’s Place Pizzeria 3Macy’s Place Pizzeria 4Macy’s Place Pizzeria 5Macy’s Place Pizzeria 6Macy’s Place Pizzeria 7Macy’s Place Pizzeria 8Macy’s Place Pizzeria 9Macy’s Place Pizzeria 10

Hours

Monday, 11:00 AM - 9:30 PM
Tuesday, 11:00 AM - 9:30 PM
Wednesday, 11:00 AM - 9:30 PM
Thursday, 11:00 AM - 9:30 PM
Friday, 11:00 AM - 10:00 PM
Saturday, 11:00 AM - 10:00 PM
Sunday, 11:00 AM - 8:30 PM

About Macy’s Place Pizzeria

Macy's Place Pizzeria, located at 3348 Genesee St, Cheektowaga, NY 14225, USA, offers pizza and wings. You can contact them at (716) 565-6229 or +1 716-565-6229.

Customer reviews indicate significant concerns about the consistency and quality of food and service at Macy's Place Pizzeria. One reviewer expressed frustration with the inconsistent food quality, stating that while they occasionally enjoy the food, the quality varies greatly. They described a recent order where the pizza had barely any cheese and pepperoni, and the center was undercooked and wet. The wings were also described as wet and barely crispy. This reviewer advised against ordering from the restaurant frequently due to the high likelihood of inconsistent results.

Another customer shared a particularly negative experience involving multiple order errors. They initially received a chicken and waffle pizza instead of their ordered cheese, pepperoni, sausage, and onion pizza. After calling to complain, they were told the incorrect pizza would be picked up and a new one would be made. The replacement pizza took an additional 45 minutes to arrive. Despite the significant error, they were only offered a $20 credit for a future order. When they used the credit for a subsequent order, they received a cheese pizza with no pepperoni and barely any cheese. This customer expressed extreme dissatisfaction and vowed never to order from Macy's Place Pizzeria again, stating that the restaurant clearly does not care about its customers.

Both reviews highlight a pattern of inconsistent food preparation and poor customer service. Potential customers should be aware of these issues before ordering from Macy's Place Pizzeria.

Macy’s Place Pizzeria Location

3348 Genesee St, Cheektowaga, NY 14225, USA

Customer Reviews

3.0
1173 reviews
D
Dawnette Leftwich
Mar 12, 2025

I enjoy Macy’s Place occasionally - my problem is their consistency with their food. The price I just paid for mediocre food is beyond me. I ordered extra cheese (double cheese) and pepperoni, wings medium extra crispy - what I received was a cheese and pepperoni pizza (barely any cheese on the outer slices and pepperoni barely there, center of pizza WET because it was barely done, medium wings wet barely crispy. My suggestion is if you order today and it’s good, don’t go back for at least 3 month because if you go the next day or the next week, THEY WILL MISS - I promise you they will. They have all these amazing sounding items, but what good is it if it’s not cooked consistently every time it’s ordered!

M
Melanin Sprinkles
Apr 01, 2025

I have been ordering from Macy’s place pizzeria for several years. I ordered a large cheese and pepperoni half sausage and onions and it took about 50 min to come, no problem but when it got here it was a chicken and waffle pizza , I called immediately to tell them they delivered the wrong pie. They said they were going to pick up the pizza( as if they were going to deliver it to someone after it was in my house) and they picked it up and said they were going to re make it and deliver me a new one that took about 45 min. They didn’t offer anything for the mishap after we called back to complain they gave us a $20 credit for next time… We vowed it wouldn’t be a next time but like idiots we ordered again I used the $20 credit and ordered a half sheet cheese and pepperoni and 30 wings it came up to $63 , $43 with the $20 credit. When it got here and I sat it down and opened it , it was a cheese pizza no pepperoni and barely no cheese basically sauce and bread! I’m so done with Macy’s that I didn’t even bother to call and complain, they obviously don’t care about their customers! I WILL NEVER ORDER AGAIN! And I’m sure they don’t care but be aware they use to be a Good pizza place to order from but they have truly went down hill… By the way I always leave a tip but it seems like you get treated worse when you do, so don’t bother.

M
Matt Lothrop
Oct 18, 2024

Two years ago we stumbled across Macy’s on our trip to see family in Buffalo. I had heard about it on Twitter and convinced my wife to give it a try. What we experienced was some of our favorite pizza we’ve ever had. Fast forward to present day and another trip to Buffalo. We knew Macy’s would be a spot but hoped we hadn’t romanticized it too much over the last two years. Nope, we hadn’t. It was just as good as the first time. Excellent pizza. We also went with a cookies and cream dessert pizza. It was pure sugar bliss. I can’t recommend this place enough. Side note: they forgot to cut the dessert pizza which initially was a problem but allowed me to cut a piece as big as I wanted which had positives… and negatives. 🤣

C
Chad Blanar
Mar 25, 2025

Friends and I got to drinking and that took us down a path of where to go for late night eats. At 9pm we came across Macy’s on Google and looked at their menu. It’s so vast I’m sure it’s a few pages long. They have the whackiest creations and dessert pizza. We went with the snorkin and porkin which was Mac and cheese base with bbq pulled pork chunks. Then for dessert we did the Oreo cookie pizza which is a canolli cream base with crushed Oreos, chocolate sauce, and powdered sugar on top. Both were insanely good and it hit the spot for us. Generous toppings make these slices FILLING which leaves you plenty for leftovers. We had the rest the next day for lunch. If you’re in the area definitely check it out.

K
Kyle Matesic
Feb 27, 2024

Second or third time ordering from this location. I love their sauce. Not super sweet but just sweet enough. Love the sauce. The great amount of cheese. The pepperoni were great. Not cup char but it worked well. Soft bite no tear which is how I prefer my pizza. Ordered 20 wings med. also loved the sauce/flavor. Cooked crispy. Very good. Large cheese pepperoni 20 wings on a Monday cost $44 thank you

MORE