Lucky Star

Welcome to Lucky Star, a Chinese restaurant located at 1924 Cross Bronx Expy, Bronx, NY 10472, USA. As a local Chinese restaurant, Lucky Star aims to provide the community in the Bronx with a variety of Chinese cuisine options. Based on recent customer reviews, Lucky Star is particularly recognized for the freshness and taste of its food, as well as its fair pricing. While the food quality receives high praise, there are some mixed opinions regarding the customer service experience, which potential customers may want to consider.

One customer highlighted the consistent quality of the food, stating, "Food is fresh and tasty every time." This is a significant positive attribute, suggesting that Lucky Star places importance on using fresh ingredients and preparing dishes that are consistently flavorful. For local users seeking a reliable Chinese restaurant where the food quality is dependable, this review indicates that Lucky Star could be a strong contender. The repetition of "every time" further reinforces the idea of consistent quality, which is a key factor for many when choosing a regular dining establishment or takeout option.

However, this same reviewer also brought attention to an issue with the customer service. They mentioned, "However there is one lady that probably shouldn’t be dealing with customers. She always has an attitude and the other lady is ALWAYS trying to over compensate for her." This paints a picture of inconsistency within the service team. While one staff member is described as having a negative attitude towards customers, another is consistently working to mitigate the impact of this behavior. The reviewer acknowledges the efforts of the compensating staff member, stating, "She does a good job at it so the one with the attitude hasn’t ran me off just yet." This suggests that despite a problematic element within the customer service, the positive efforts of another staff member are significant enough to retain customers who value the quality of the food. This feedback indicates that while the food is a major strength of Lucky Star, the customer service experience might be inconsistent depending on the staff member encountered.

Another customer offered a more overwhelmingly positive review, stating, "Food is rlly good honestly the best Chinese food in my area hands down and the price is fair. And the people is very nice." This directly contradicts the previous reviewer's experience with one particular staff member, suggesting that perhaps the negative interaction was an isolated incident or that different customers have varying experiences. The strong endorsement of the food as "the best Chinese food in my area hands down" is a significant compliment and further reinforces the positive feedback about the freshness and taste. Additionally, this reviewer explicitly mentions that "the price is fair" and that "the people is very nice," offering a more positive overall assessment of both the food and the service. This contrasting feedback highlights the potential for variability in customer service experiences at Lucky Star.

Based on these limited reviews, the environment of Lucky Star is not explicitly described. As a Chinese restaurant with a physical address, it likely has a storefront with a kitchen and potentially a dining area for customers who wish to eat on-site or pick up takeout orders. The mention of customer service interactions implies a physical location where customers might place orders or pick up food. However, there is no information regarding the ambiance, decor, or overall atmosphere of the restaurant itself.

The services offered by Lucky Star likely include both takeout and potentially delivery, although delivery is not explicitly mentioned in these reviews. The focus on food quality and customer interaction at the counter suggests that these are primary ways customers engage with the restaurant. The presence of staff members dealing with customers indicates a service-oriented approach, even if the quality of that service is perceived differently by different individuals. The fair pricing mentioned by one reviewer suggests that Lucky Star aims to provide good value for its food.

In terms of features, the consistent freshness and taste of the food appear to be the standout qualities of Lucky Star. The fair pricing is also noted as a positive aspect. However, the inconsistent customer service, with one staff member reportedly having a negative attitude, is a potential area for concern. The positive efforts of another staff member to compensate for this inconsistency seem to be appreciated by at least one customer. The strong endorsement of the food as the "best Chinese food in my area" by one reviewer suggests that Lucky Star excels in its culinary offerings.

There is no promotional information available in the provided customer reviews. Local users interested in Lucky Star may want to inquire directly with the restaurant about any current specials or promotions when placing their orders or visiting.

For local users in the Bronx, particularly in the vicinity of the Cross Bronx Expressway, Lucky Star presents itself as a Chinese restaurant known for its consistently fresh and tasty food at a fair price. While the majority of the feedback focuses on the positive aspects of the food quality, potential customers should be aware of a reported issue with the attitude of one staff member, although another staff member is noted for providing excellent compensatory service. The overall sentiment suggests that the quality of the food is a significant draw, with at least one reviewer considering it the best in the area. If you prioritize delicious and fresh Chinese cuisine and are willing to potentially overlook inconsistent customer service, Lucky Star might be a worthwhile option to try. Local residents may find the fair pricing and the high praise for the food to be compelling reasons to patronize this establishment. It might be beneficial to experience the service firsthand to form an individual opinion, while the positive remarks about the food quality offer a promising reason to give Lucky Star a try.