Lucky House

Chinese Restaurant New York Orange County Monroe New York 17M

63 reviews

785 NY-17M, Monroe, NY 10950, USA
+1 845-783-0268
webSite

Hours

Monday, Closed
Tuesday, 11:00 AM - 10:00 PM
Wednesday, 11:00 AM - 10:00 PM
Thursday, 11:00 AM - 10:00 PM
Friday, 11:00 AM - 10:30 PM
Saturday, 4:00 PM - 10:30 PM
Sunday, 12:00 AM - 10:30 PM

About Lucky House

Lucky House is a Chinese restaurant located at 785 NY-17M, Monroe, NY 10950, USA. They can be contacted at (845) 783-0268 or their mobile number +1 845-783-0268.

Based on recent customer reviews, there appear to be some concerns regarding online ordering practices at Lucky House. One customer advises caution to online buyers, reporting that prices listed online are double the in-store prices. They also mention that when ordering dishes with Pint/Quart options, only the pint size is provided without clear indication online, leading to the assumption of receiving a larger portion based on the price. Additionally, this reviewer states that they were charged for a dish ordered online that is no longer available, suggesting an issue with the online menu's accuracy. Their attempts to resolve the issue by calling the restaurant were unsuccessful, leading to a feeling of being taken advantage of and a decision not to return, given other nearby Chinese restaurant options.

Another customer, who had previously rated the restaurant highly and appreciated its "greasy" style of Chinese food, has noted recent negative changes. They mention a lack of adherence to COVID-19 protocols and a reduction in the serving size of combo platters by approximately one-third, while the price has remained the same. This has led them to consider other Chinese restaurants in the area.

As a Chinese restaurant serving the Monroe, NY area, Lucky House offers Chinese cuisine with online ordering and takeout services. However, potential customers should be aware of the reported issues concerning online pricing discrepancies, portion sizes, and adherence to COVID-19 protocols based on recent customer feedback. It is advisable to clarify pricing and portion sizes when ordering online and inquire about current health and safety measures.

Information regarding the restaurant's dine-in environment, other specific services, features beyond takeout, and any current promotional information is not available in the provided reviews. For such details, it is recommended to contact Lucky House directly.

Lucky House Location

785 NY-17M, Monroe, NY 10950, USA

Customer Reviews

3.0

63 reviews

Louis Mitchell

Oct 20, 2024

Buyer beware. If you order online, all the prices are double. Any dish that has a Pint/Quart option, you will get the pint. No where does it mention that. The prices would lead you to assume you're getting the larger portion. Even better, if there's a dish you order online but they don't make it anymore, you still get charged for it. Maybe have it removed from the online menu? Feel highly taken advantage of and calling didn't seem to solve anything. Been coming for several years but there's plenty of Chinese restaurants within a stone's throw to bother coming back here.

Johnnie

Mar 13, 2021

I'd previously given this place 5 stars...im from Brooklyn and I like my "Chinese food" greasy... however I don't like that they aren't following covid protocols and the serving size of a combo platter has shrunk by 1/3 while the price remains the same. Thankfully its getting warm so I can enjoy a scenic drive to Great Wall in New Windsor.

Joell Morales jr

Sep 24, 2024

This is my fifth time going to this Chinese restaurant. Food is very good and the owner is very nice.

jules

Apr 25, 2020

I absolutely LOVE this restaurant. The people who work here are SO nice and lovely. When I order food from here I usually order it as I’m getting ready to leave the house and by the time I get there the most I’ve ever had to wait was like 10 minutes. They’re fast and their food is INCREDIBLE. They have some of my absolute favorite dumplings. I only ever order Chinese from this restaurant because other restaurants’ dumplings have yet to compare :) I would definitely recommend this restaurant! 10/10

Marie

Apr 04, 2022

My family has been going here for years now and we love it. The food is tasty and the staff is friendly. There is a really sweet young kid that helps out behind the counter sometimes as well. The steamed dumplings and boneless spareribs are my favorite. Even my toddler devours the steamed dumplings! I recently tried the scallion pancakes and they were delicious as well. I love getting the general tso’s chicken combo with an eggroll and the the yummy pork fried rice too! Wonton soup is another family favorite here. They don’t take credit cards but I always keep cash on me specifically to get Chinese food from this restaurant!