Lucky | Chinese Restaurant

Lucky | Chinese Restaurant is a Chinese restaurant located at 10841 Hull Street Rd N in Midlothian, Virginia. Operating within the Chinese Restaurant category, Lucky | Chinese Restaurant serves the local community with a variety of Chinese dishes. They can be contacted at (804) 745-1188 or +1 804-745-1188 for orders and inquiries. Recent online customer reviews provide mixed feedback regarding the food quality and customer service at this establishment.

One customer shared a positive experience, stating that Lucky | Chinese Restaurant is "by far" their favorite among the Chinese restaurants they have tried around Hull Street. This reviewer praised the freshness of the food, noting that "everything is made fresh when you order." They also described the food as "flavorful" and mentioned that the portion sizes were "good." Having ordered large sizes for sharing, they anticipated having "plenty left for tomorrow," indicating satisfaction with the quantity of food received. This positive review suggests that Lucky | Chinese Restaurant has the potential to provide high-quality, freshly prepared, and flavorful Chinese cuisine with generous portions.

However, another customer reported a significantly negative experience, particularly concerning the crab rangoons and the subsequent customer service interaction. This reviewer ordered $9 worth of crab rangoons and was disappointed to receive what they described as "fried bread with barely any filler." This indicates a significant discrepancy between the expected dish and what was actually served, suggesting a potential issue with the preparation or quality of this specific appetizer.

Upon calling the restaurant to address this issue, the customer was initially told that the manager would call them back. The manager did return their call "within minutes," which could be seen as a positive aspect of their responsiveness. However, the interaction with the manager reportedly deteriorated into an argument with the customer's husband. The manager allegedly maintained that there was "nothing she could do" to resolve the issue. Furthermore, the manager claimed that in her "20-30 years of owning the restaurant," no one had ever complained about the crab rangoons. This response suggests a lack of willingness to acknowledge the customer's complaint or to find a satisfactory resolution.

Despite the negative experience with the crab rangoons and the unsatisfactory customer service, this same reviewer noted that "the rest of the food was good." However, the overall negative experience with the crab rangoons and the handling of their complaint led them to state that they would "probably not order from them again." This highlights how a negative experience with even one dish and poor customer service can significantly impact a customer's likelihood of returning, even if other aspects of their order were satisfactory.

Considering these two recent reviews, Lucky | Chinese Restaurant appears to have the capacity to provide fresh and flavorful Chinese food with good portions, as highlighted by one customer's positive experience. This suggests that they have the potential to be a preferred choice for Chinese takeout in the Hull Street area of Midlothian. However, the negative review raises serious concerns about the quality of at least one specific menu item (crab rangoons) and, more importantly, the way customer complaints are handled by the management. The argumentative response and the unwillingness to find a resolution reported by the second customer could be a significant deterrent for potential future patrons.

Based on this limited information, there are no specific details provided about the environment of Lucky | Chinese Restaurant, such as whether they offer dine-in service or if it is primarily a takeout establishment. The positive review focuses solely on the quality and quantity of the food for takeout, while the negative review also pertains to a takeout order and the subsequent phone conversation with the manager. Therefore, local users seeking information about the restaurant's ambiance or physical setting will not find it in these reviews. Similarly, there are no mentions of any unique features of the restaurant, such as signature dishes or a particular style of Chinese cuisine. Finally, no promotional information or special offers are mentioned in either of the provided reviews.

For local users in Midlothian, VA, considering Lucky | Chinese Restaurant, the available feedback presents a dilemma. The positive review could encourage those seeking fresh, flavorful food with good portions to try this establishment. However, the negative review serves as a strong warning about potential issues with food quality for certain items (specifically the crab rangoons in this case) and the possibility of encountering unhelpful and argumentative customer service. Potential customers may need to weigh these contrasting experiences and decide based on their own priorities and risk tolerance. If the crab rangoons are a must-try item, the negative review should be carefully considered. If fresh and flavorful main dishes with good portions are the primary concern, the positive review offers some reassurance.

Given the conflicting feedback, it might be prudent for potential customers to try a small order initially to assess the food quality and order accuracy for themselves, particularly if crab rangoons are not a key part of their meal. Observing the service during the order pickup could also provide some insight into the customer service approach. Ultimately, the limited and contrasting nature of these two reviews makes it difficult to provide a definitive overall assessment of Lucky | Chinese Restaurant.