Lucky Chance

Lucky Chance, located at 395 Remsen Ave, Brooklyn, NY 11212, USA, is a Chinese restaurant operating within the "Chinese Restaurant" platform category, serving the local community. The establishment can be contacted by phone at (718) 342-9699 or +1 718-342-9699. This introduction aims to provide a detailed and objective overview of Lucky Chance, encompassing its typical environment, services, features, and general promotional aspects, while critically incorporating recent customer feedback, including significant concerns about possible ownership changes and their impact.

The environment of Lucky Chance, as suggested by the nature of the reviews, appears to be primarily geared towards a takeout and delivery model. Many local Chinese restaurants, especially in urban areas like Brooklyn, operate with a minimal dine-in space, focusing instead on efficient kitchen operations and a counter for order pickup. The phrase "Always get delivery from this place" reinforces this notion, indicating that the physical atmosphere for dine-in customers is likely not a central feature or a significant draw. While specific details about the interior decor, seating arrangements, or overall ambiance are not provided in the reviews, it can be inferred that the emphasis is on the functional aspects of food preparation and quick service for off-premise consumption. The environment is typically clean and practical, designed to facilitate a smooth flow of orders for delivery and pickup. The lack of detailed comments on the physical space itself further supports the idea that customers primarily interact with Lucky Chance through its delivery or takeout services.

Service at Lucky Chance is heavily reliant on its delivery operations. For a period, one customer consistently noted that the "Food has never disappointed me" when getting delivery, indicating a reliable and satisfactory service experience for this aspect. This suggests that the restaurant has historically been effective in preparing orders accurately and delivering them efficiently. However, recent customer feedback, potentially influenced by alleged changes in ownership, highlights significant service failures. A critical review explicitly states, "I’m assuming all of these reviews were from the last owners not these new ones." This implies a perceived decline in overall quality and service under new management. A severe incident involved finding "hair in my food" and the restaurant's subsequent refusal "to bring my money back after I tipped them." This is a profound breakdown in customer service, indicating a lack of accountability, poor hygiene control, and an unwillingness to resolve serious customer complaints. The refusal to issue a refund, especially after a food quality issue like foreign contaminants, signifies a deeply problematic approach to customer satisfaction and basic service standards. This recent negative experience contrasts sharply with the earlier positive perception of consistent delivery quality, suggesting a critical shift in the operational and customer service ethos.

The features of Lucky Chance's menu would typically include a range of classic Chinese-American dishes that are popular for takeout and delivery. While the specific menu items are not detailed in the provided reviews, a restaurant operating under the "Chinese Restaurant" category in Brooklyn would likely offer:

• Noodle Dishes: Such as Lo Mein and Chow Mein, with various meat or vegetable options.
• Rice Dishes: Including Fried Rice and white rice, often accompanying main entrees.
• Chicken, Beef, and Pork Entrees: Popular choices like General Tso's Chicken, Beef with Broccoli, Sweet and Sour Pork, etc.
• Seafood Options: Often including shrimp or fish dishes.
• Appetizers: Staples like Egg Rolls, Spring Rolls, Dumplings, and Crab Rangoon.
• Soup: Such as Wonton Soup, Egg Drop Soup, and Hot and Sour Soup.

The consistent positive experience from one customer ("Food has never disappointed me") suggests that for a period, the culinary execution of these typical dishes was satisfactory. This implies that the restaurant was capable of delivering familiar and comforting flavors consistently. However, the recent negative review, particularly the discovery of "hair in my food," raises serious concerns about food hygiene and preparation standards. This issue directly impacts the perceived quality and safety of all menu items, regardless of their initial conceptual appeal. The alleged change in ownership seems to have coincided with a significant deterioration in these critical aspects of food quality and hygiene, leading to a profound negative impact on customer trust and willingness to patronize the establishment.

Regarding promotional information, the provided reviews do not explicitly detail any specific ongoing promotions, loyalty programs, or discount offers by Lucky Chance. For many local Chinese takeout restaurants, their primary "promotion" is often built around competitive pricing, generous portions, and reliable delivery service. The consistent satisfaction expressed by the long-time delivery customer suggests that for a period, Lucky Chance successfully attracted and retained business through its dependable food quality and service at a reasonable price point. However, the severe negative incident involving food contamination and the refusal of a refund fundamentally undermines any implicit or explicit promotional efforts. A restaurant's reputation for hygiene and customer satisfaction is paramount, and a failure in these areas can negate any positive pricing or convenience factors. To ascertain any current pricing details, minimum order for delivery, or potential promotions, customers would need to contact Lucky Chance directly via their phone number. However, based on the very recent and critical feedback, potential customers are advised to approach with caution and perhaps verify recent reviews or the restaurant's current standing before placing an order, especially considering the serious allegations of food safety and poor customer resolution.