Loong Xin

The lady who takes the order over the phone is theee most rudest person you can deal with when placing an order over the phone. I will no longer order from this place because of the extremely customer service I have experienced today. If anyone wants great chinese food with excellent customer service go to New World Chinese 440 S Broadway, Yonkers, NY 10705 don't waste your money here at 233rd.

I didn’t like the fact the floor had box cardboard on the floor, I personally consider that a hazard. Besides that, The food was delicious 😋 would certainly eat their food again. They do have a great variety and Their price is reasonable, I went around lunch time and the turn around time for the food was about 7 minutes.

This place is usually very good. I have been ordering here for some time and have tried a bunch of things on this menu. Last night I ordered fried shrimp. Mid-bite I noticed the shrimp wasn’t cleaned and the digestive tract was very visible. I opened the rest of the shrimps and noticed the same thing. I understand its fast food but be aware of this if you are someone that values your food being cleaned and prepared well. I shouldn’t be surprised but I won’t be ordering again.

I used to order regularly from here but I've had to stop after their customer service has been so poorly managed. I place an order in preparation to my break as a work in a hospital and my order was delayed an hour and half - when I called to get the status I was told that the driver postponed my order because he had too many deliveries. I requested to speak to the manager to clearly understand how they can operate like this... I was quickly told that the order will be delivered right away.... 2 hours later the driver arrives with a smile as if it was a joke. I'm on break and spending my hard earned money and he smiles as if it's no big deal. I'm guessing their business has been so lucrative that they can treat people in this way. Hopefully they will read this and DO BETTER. Either way I'm not spending my money on a place that has poor customer service.

The food is good, I have no complaints about the food. I tried to order on line---online service was not working. I called an the person who answered told me he did not have access to online service and I could make the order with him. Ok....but every item I ordered was between two to five dollars higher than what was posted on-line. Ok....I understand Covid messed up everybody. No argument when I was told my TOTAL. My total was $71 plus change. I payed by credit card for my food that was going to be delivered. Ok. I have my $10 tip for the guy who came over on his motorcycle. He gives me my food and then a credit card transaction receipt for me to sign that says $81.18. Immediately I call the restaurant for them to explain the charges. After much back and forth between each other, a woman, who told me that she was the manager, told me the extra money was tax and a 4% charge for using credit card. I told her that if I was told that there was a charge for using a credit card , I would then have decided if I wanted to pay by credit or cash....but to tell me, when I ask you for the total one price and then charge my card for a price that I did not agree to, was deceitful. The woman then said that the charges are written on the menu.....I am going to know charges from a menu that I don't have? Really??? All I am saying is fool me once and that's it. If you like their food carry cash as we are all trying to save a few dollars especially when you have a big family. 4 stars for food. O stars for customer service.