Liu's Garden Chinese Cuisine

Liu's Garden Chinese Cuisine is a Chinese restaurant located at 11517 Shelbyville Rd, Louisville, KY 40243, USA. As a local establishment within the Chinese Restaurant category, Liu's Garden aims to provide Chinese food to the Louisville community. They can be contacted at (502) 244-9898 or via their mobile number +1 502-244-9898 for inquiries or to place orders.

Based on recent customer feedback, Liu's Garden Chinese Cuisine appears to be facing significant challenges in terms of service, food quality, and the overall dining environment. One reviewer, a former regular customer who had frequented the restaurant weekly for lunch after retirement, expressed considerable disappointment upon a recent return visit after several years. This customer noted a concerning lack of other diners during their visit, which they perceived as a "red flag," and observed only one carry-out customer in the entire time they were there. The reviewer described the physical condition of the restaurant as "dirty," with supplies being stored on seats and numerous handwritten signs covering the walls, contributing to a cluttered and unkempt appearance.

Further exacerbating the negative experience for this dine-in customer was the presentation of the food, which arrived on a paper plate with a plastic fork. The reviewer explicitly stated their expectation of proper plates and silverware when dining in at a restaurant that is not a mall food court, indicating a significant deviation from standard dining norms. In terms of taste, the food was described as "tasteless" except for the requested "medium spicy" element. The noodles were reportedly "overcooked to the point they were soggy," indicating issues with food preparation. The reviewer also noted a change in staff, suggesting that new personnel might be contributing to the observed decline in quality and service. Despite the negative experience, this customer still left a generous tip, acknowledging the difficulty of the restaurant business, but ultimately concluded that Liu's Garden was no longer a place for a nice lunch with good food, good service, and a pleasant atmosphere, advising others to "keep driving."

Another recent review detailed a severely negative experience with a delivery order placed through DoorDash. This customer reported waiting for more than two hours for their order. They also mentioned calling the restaurant multiple times to verify if their order had been received, but they were met with evasive responses ("kept getting the runaround"). Ultimately, after the extended delay and lack of clear communication, the customer had to cancel their order. They expressed extreme dissatisfaction, rating their experience as "zero out of ten" and strongly recommending against ordering food from Liu's Garden again, citing rudeness and the unacceptable two-hour wait leading to cancellation.

These two reviews collectively paint a dire picture of the current state of Liu's Garden Chinese Cuisine. They highlight critical issues across multiple aspects of the restaurant's operation, including a potentially unclean and disorganized environment, a significant decline in food quality and preparation, unprofessional service both in-house (using disposable serveware for dine-in) and for delivery (extreme delays and poor communication), and a lack of the atmosphere one would expect from a sit-down restaurant.

The environment of Liu's Garden, as described by the former regular customer, appears to be far from inviting. The presence of stacked supplies, numerous handwritten signs, and an overall feeling of dirtiness suggest a lack of attention to cleanliness and aesthetic appeal. The use of paper plates and plastic forks for dine-in customers further detracts from a standard restaurant environment.

The services at Liu's Garden seem to be severely lacking based on the recent reviews. The dine-in service is characterized by a lack of proper tableware and potentially inattentive or overwhelmed staff (implied by the decline after staff changes). The delivery service, as reported, is plagued by extreme delays, poor communication, and ultimately, failure to fulfill the order in a timely manner. The "runaround" received when trying to inquire about the order suggests a lack of professionalism and customer care.

The features that might have once made Liu's Garden a "weekly stop" are no longer apparent. The food quality has reportedly declined significantly, with tasteless and poorly prepared dishes. The unique, positive aspects that might have existed previously are overshadowed by the current issues with food, service, and environment. The only potential feature mentioned, albeit negatively, is the handwritten signage, which contributes to the disorganized feel of the place.

No promotional information is mentioned in either of the provided reviews. Given the severe negative feedback regarding the fundamental aspects of the restaurant, it is unlikely that any promotions would be effective in attracting or retaining customers without addressing the core issues of food quality, service, and cleanliness.

In conclusion, recent customer reviews indicate that Liu's Garden Chinese Cuisine on Shelbyville Rd in Louisville, KY, is currently facing significant operational and quality challenges. Reports of a dirty environment, the use of disposable serveware for dine-in, tasteless and poorly prepared food, and severely delayed and mishandled delivery orders, coupled with rude or unhelpful service, paint a discouraging picture. Local users seeking a satisfactory Chinese dining experience are strongly advised to consider these recent negative experiences when deciding whether to visit or order from Liu's Garden. It would be prudent to look for more current information or reviews to ascertain if the restaurant has addressed these critical issues.