Lemon Tree Chinese Cuisine

Welcome to Lemon Tree Chinese Cuisine, a Chinese restaurant located at 28708 Roadside Dr in Agoura Hills, California. As a local establishment within the Chinese Restaurant category, Lemon Tree Chinese Cuisine offers Chinese food options to the Agoura Hills community. While the restaurant's address suggests a physical location for potential dine-in or takeout, the available information comes solely from a recent customer review detailing a significant issue with a delivery order. Therefore, this introduction will primarily focus on the issues raised in that review to provide an objective perspective for local users considering Lemon Tree Chinese Cuisine, particularly for delivery services.

Lemon Tree Chinese Cuisine is situated at 28708 Roadside Dr, Agoura Hills, CA 91301, USA. While a phone number is not provided in the available information, potential customers might need to rely on online ordering platforms or other directory services to contact the restaurant. The lack of positive reviews or general information necessitates a cautious approach based on the sole negative experience detailed.

The only available information about Lemon Tree Chinese Cuisine comes from a customer who spent $130 on a recent order. This customer's experience was overwhelmingly negative, citing multiple issues with their delivery service and the quality of the food received. These issues span from the delivery driver's behavior and competence to the state and quality of the delivered food, as well as the restaurant's responsiveness to complaints.

The customer reported a problematic interaction with the delivery driver, stating that the driver was "angry he couldn't find house." This suggests a potential lack of familiarity with the delivery area or poor navigation skills on the driver's part, leading to frustration that was apparent to the customer. Furthermore, the customer, who identifies as disabled and unable to walk outside, indicated that the driver had difficulty understanding their instructions for the delivery. This lack of clear communication and apparent impatience from the driver raises concerns about the reliability and customer-friendliness of their delivery service.

The condition in which the food arrived was also a major issue. The customer described that "all sauce from all containers filled the entire bag. Was not in containers." This implies a severe problem with the packaging of the food for delivery, suggesting that the containers were either not properly sealed or were mishandled during transit to the extent that all sauces leaked out into the delivery bag. The customer further elaborated that it "seemed like they flipped the bags upside down," indicating a significant lack of care in handling the order during delivery.

The quality of the food itself was also heavily criticized. The customer stated that "the food was completly dry and tasted old." This suggests that the food may not have been freshly prepared or was not stored and transported correctly, resulting in a poor taste and texture upon arrival. Dry and old-tasting food is a significant detractor from the dining experience and raises questions about the restaurant's food preparation and handling practices for delivery orders.

Adding to the negative experience, the customer also reported that "they also were missing part of my order." Receiving an incomplete order is a significant inconvenience and indicates a lack of attention to detail when preparing and fulfilling the order. This error further compounded the customer's dissatisfaction.

Interestingly, the customer mentioned having ordered from Lemon Tree Chinese Cuisine a year prior and had "0 issue," indicating a potential decline in service or food quality over time or inconsistency in their operations. The fact that the restaurant was reportedly open for another hour after the delivery but "would not answer my call" for an hour when the customer tried to address these significant issues points to a severe lack of customer service responsiveness. This failure to address a customer complaint, especially one detailing a $130 order with multiple problems, is a serious concern for potential future customers.

Based solely on this detailed negative review, potential local users considering Lemon Tree Chinese Cuisine, particularly for delivery, should be aware of the significant issues reported. These include potential problems with delivery drivers, severely compromised food presentation due to spillage, poor food quality (dry and old tasting), missing items in the order, and a lack of responsiveness to customer complaints. The contrast with a previous positive experience a year prior suggests that current service and quality may have declined or become inconsistent.

Without any positive reviews or information about the restaurant's environment for dine-in customers, the services they offer beyond delivery, any unique features, or current promotions, it is impossible to provide a comprehensive introduction. The single available review paints a concerning picture, especially for those relying on delivery services. Potential customers might want to exercise caution and perhaps seek more recent feedback from other sources before placing an order or visiting this establishment.

Given the lack of positive information and the severity of the issues raised in the negative review, it would be prudent for local users to look for alternative Chinese restaurants in the Agoura Hills area that have more consistently positive feedback regarding their food quality, delivery service, and customer service. If considering Lemon Tree Chinese Cuisine, especially for a substantial order, it might be wise to proceed with caution and perhaps try a smaller order first to assess the current quality and service.

In conclusion, the available information for Lemon Tree Chinese Cuisine in Agoura Hills, CA, is limited to a single, highly negative customer review detailing significant problems with a $130 delivery order. These issues include an angry and unhelpful delivery driver, severely spilled and poorly presented food, dry and old-tasting food, a missing item, and unresponsive customer service. Potential local users should be aware of these reported issues when considering this restaurant.