Leeann Chin

This introduction focuses on the Leeann Chin located at 2133a Old Hudson Rd, St Paul, MN 55119, USA. As a local establishment within the Chinese Restaurant category, Leeann Chin aims to provide a variety of Chinese-American dishes for its customers. They can be contacted at (651) 501-0228 or their mobile number, +1 651-501-0228, for inquiries or to place orders.

However, recent online reviews paint a concerning picture of the customer experience at this particular Leeann Chin location. One reviewer expressed extreme dissatisfaction with their order of beef and broccoli. Instead of the expected beef and broccoli, they reported receiving a dish consisting primarily of carrots, which they found unappetizing. The repetition of "carrots and carrots" in their review underscores the significant discrepancy between what was ordered and what was received. The reviewer's frustration was palpable, leading them to declare their disappointment with the restaurant and urge them to improve.

Another customer detailed a severely negative experience related to customer service. Their visit occurred around 5 p.m. on a Tuesday, and despite only one customer being ahead of them, they encountered significant issues with the staff. They described an encounter with a young Asian female employee who was not wearing a name tag and appeared to be idle. Later, they learned her name from a male employee who took their order. The order consisted of two lemon chicken meals with fried rice and no vegetables (due to a child's allergies), plus a side order of rice. The customer emphasized that this was a regular order they had placed for years, suggesting it should not have been complicated.

The situation escalated when the female employee who had not taken the order intervened. The reviewer alleged that this employee, whom they described as "rude" and "snarky," seemed to have influenced the preparation of the order, as it was ultimately incorrect. The customer also accused this employee of making faces at them and falsely claiming that other customers also thought the reviewer was rude for ensuring the order was clear. The employee then reportedly went to the back and spoke with another employee, described as a "Mexican girl" who usually works evenings and is perceived as nice but with an expectation of a $5 tip. Following this, the rude employee allegedly asked the reviewer, "Where is my tip?" and then criticized the request for "special rice" (presumably the fried rice with no vegetables) as excessive and rude.

The reviewer expressed shock and offense at overhearing the employees discussing them and their tip while they were still present. The ultimate outcome was that the order was incorrect, compounding the negative interaction with the staff. This detailed account paints a picture of unprofessional and hostile customer service, coupled with an inability to fulfill a straightforward order accurately.

These two recent reviews highlight significant problems at this Leeann Chin location concerning both food quality/order accuracy and customer service. The substitution of a primary ingredient like broccoli with an entirely different vegetable, and the failure to prepare a regular order correctly, indicate potential issues with kitchen staff or order communication. Furthermore, the allegations of rude, unprofessional, and even confrontational behavior from the front-of-house staff are deeply concerning and suggest a serious lapse in customer service standards.

For local users in St Paul, MN, considering this Leeann Chin location, it is essential to be aware of these recent negative experiences. The feedback suggests a risk of receiving incorrect orders and encountering rude or unhelpful staff. While Leeann Chin as a chain may have a general reputation, these specific incidents at the Old Hudson Road address raise significant concerns about the quality and reliability of this particular branch.

Prospective customers might want to exercise caution when ordering from this location, perhaps double-checking their orders carefully before leaving and being prepared for potentially subpar service. If dietary restrictions or allergies are a concern, as highlighted in one of the reviews, ensuring the order is communicated clearly and confirmed multiple times may be necessary, although even this did not guarantee accuracy in the reported instance.

Given the severity of the issues raised in these reviews, it would be prudent for local users to consider alternative Chinese restaurants in the St Paul area until there is evidence of improved service and order accuracy at this Leeann Chin location. The negative experiences described could lead to significant dissatisfaction and a waste of money and time for customers.

As there is no positive feedback or information about the environment, services, features, or any promotional offers in the provided reviews, it is impossible to offer a balanced introduction based solely on this information. The overwhelming negativity of the recent feedback necessitates a cautious and objective portrayal of the potential experience at this Leeann Chin in St Paul.

In conclusion, recent customer reviews for the Leeann Chin located at 2133a Old Hudson Rd, St Paul, MN, indicate significant problems with order accuracy, including the complete substitution of key ingredients, and severely negative customer service experiences characterized by rudeness and unprofessional behavior. Local users should be aware of these issues when considering this restaurant for their Chinese food needs.