Kwong Lee

Welcome to Kwong Lee, a Chinese restaurant located at 125 Central St, Pittsfield, ME 04967, USA. As a Chinese restaurant serving the Pittsfield community, Kwong Lee appears to have a history with varying levels of customer satisfaction based on recent online reviews. You can contact them to place orders or inquire about their services by calling (207) 487-2888 or their mobile number +1 207-487-2888.

The available customer feedback for Kwong Lee presents a stark contrast in experiences. One reviewer expressed extreme disappointment, citing "very slow service" and the observation that a single person seemed to be managing all aspects of the restaurant. This customer also noted that the phone was constantly ringing without being answered and described the food as "bla," further mentioning that the place "used to be really good." This review suggests a significant decline in service and food quality, potentially due to understaffing or changes in management or cooking.

Conversely, another customer had an overwhelmingly positive experience, describing Kwong Lee as "a fabulous surprise to find this fantastic food in an out of the way, family owned restaurant in Pittsfield!" This reviewer used highly complimentary language, praising the food as "unusually delicious, well prepared, plentiful, with high quality, tender-cooked meats cut and prepared to perfection, with vegetables that were not over cooked!" Such enthusiastic feedback indicates a potential for exceptional culinary quality at Kwong Lee.

This satisfied customer also provided specific praise for the hot and sour soup, highlighting its diverse ingredients, including various Asian diced vegetables, tofu, a little seaweed, and a "great broth." They went on to say that they hadn't experienced this level of delicious Chinese cuisine in years. Furthermore, they found the service to be "equally as attentive to detail and extremely pleasant," expressing their newfound loyalty by stating, "Kwong Lee has a very happy new customer!!!"

The significant divergence in these two recent reviews makes it challenging to objectively describe the current environment and services at Kwong Lee. The negative review suggests a potentially understaffed establishment with slow service and subpar food quality, while the positive review paints a picture of a family-owned restaurant that delivers exceptionally delicious, well-prepared food with attentive service. It is possible that the experiences vary depending on the time of visit, staffing levels on a particular day, or individual preferences.

In terms of features, Kwong Lee is identified as a "family owned restaurant," which often implies a personal touch and care in their operations. The positive review highlights the use of "high quality, tender-cooked meats" and perfectly cooked vegetables, suggesting a focus on the quality of ingredients and proper preparation techniques when the restaurant is performing well. The hot and sour soup, with its detailed description of fresh and varied ingredients, could also be considered a featured item when prepared to the customer's satisfaction.

However, the negative review implies potential issues with consistency in both food quality and service, which could detract from any inherent features the restaurant might possess. The difficulty in reaching them by phone, as mentioned by the dissatisfied customer, could also be a significant service issue for those trying to place orders or make inquiries.

Currently, there is no promotional information available in the provided customer reviews. Neither reviewer mentioned any special offers, discounts, or specific promotions. To learn about any such offers or to inquire about their menu and services in more detail, it would be best to contact Kwong Lee directly using the provided phone numbers.

For local users in Pittsfield and the surrounding areas, Kwong Lee presents a perplexing picture based on the recent online feedback. While one customer experienced significant disappointment with slow service and bland food, another raved about the exceptionally delicious and well-prepared dishes and attentive service. The fact that it is a family-owned restaurant might appeal to those who prefer to support local businesses with a personal touch. However, the potential for slow service and inconsistent food quality, as indicated by one review, should also be taken into consideration.

Given the conflicting feedback, local residents might find it beneficial to try Kwong Lee for themselves to form their own opinion. It could be worthwhile to inquire about staffing levels or any recent changes when calling to place an order or make a reservation. The detailed praise for specific dishes like the hot and sour soup in one review might guide initial ordering choices. Ultimately, the current state of Kwong Lee seems to be one of variability, with the potential for a truly fantastic experience existing alongside the possibility of significant disappointment.

In conclusion, Kwong Lee in Pittsfield, ME, is a family-owned Chinese restaurant that has recently received drastically different customer reviews. One review highlights slow service and bland food, while another praises exceptionally delicious and well-prepared dishes with attentive service. This inconsistency makes it difficult to provide a definitive assessment. Local users may want to consider these contrasting experiences and potentially try Kwong Lee to determine their own satisfaction. For the most current information on their menu, services, and any potential promotions, please contact Kwong Lee directly at (207) 487-2888 or +1 207-487-2888.