Kwang's Palace

Welcome to Kwang's Palace, a Chinese restaurant located at 15029 W Thorne Ln SW in Tacoma, Washington, 98498, USA. Situated just outside Joint Base Lewis-McChord (JBLM) in the Tillicum area, Kwang's Palace aims to serve the local community with a diverse range of Chinese cuisine. However, the available customer reviews present a stark contrast in experiences, highlighting both significant praises and considerable criticisms regarding the food quality and overall dining experience. Potential local users should carefully consider these varied perspectives.

Regarding the environment of Kwang's Palace, one reviewer noted its convenient location "just outside JBLM, in Tillicum" with "easy on, easy off the freeway." This suggests accessibility for both military personnel and local residents in the surrounding area. However, neither review provides specific details about the restaurant's interior ambiance, decor, or seating arrangements. Therefore, potential customers will need to rely on their own observations upon visiting or perhaps seek additional information from other online sources if the atmosphere is a significant factor in their dining choices.

The service at Kwang's Palace received positive feedback from one reviewer, who specifically commended their waitress, Dee. Dee was described as "wonderful," "always attentive but not hovering," and "friendly, with a great smile." This suggests that at least some members of the service staff are dedicated to providing a pleasant and efficient dining experience. However, the contrasting negative review did not mention the service, so it is unclear if the positive experience is consistent across all staff members or visits.

The most significant point of divergence in the customer reviews pertains to the quality of the food at Kwang's Palace. One reviewer had an overwhelmingly negative experience, describing it as "$80 wasted" and citing several critical issues. They stated that the lo mein was made with "SPAGHETTI noodles," a significant departure from traditional Chinese egg noodles used in lo mein. Furthermore, they described the Happy Family sauce as "GRAY in color" and reported that the scallops were "all RAW." The rice was characterized as "extremely STICKY," and the overall quality was deemed so poor that the reviewer advised others to "Save ur money and go to Panda Express" and explicitly stated, "Terrible quality. Do NOT recommend." This review paints a picture of severely substandard food, raising serious concerns about the kitchen's preparation and quality control.

In stark contrast, another customer had a highly positive experience at Kwang's Palace. They mentioned trying the place for the first time and finding the food to be "amazing!" They specifically praised the soups, noting that they were "LOADED with various ingredients" and declared the Hot & Sour soup as "the best I've ever had," even highlighting the inclusion of shrimp. The Combo Noodle soup, ordered by their wife, was also lauded for its generous assortment of chicken, beef, pork, and shrimp. This reviewer also paid attention to the rice, stating that the two versions they tried were "perfect," with the fried rice being "very flavorful, not sticky," and each grain distinct. Their wife reportedly found the Chicken Chow Mein to be "the best she's had," and the reviewer's Sichuan Beef was described as "excellent" with tender beef and broccoli and the requested level of heat. This review portrays Kwang's Palace as a restaurant serving exceptionally flavorful and well-prepared dishes with high-quality ingredients.

The extreme disparity between these two reviews makes it difficult to ascertain the typical food quality at Kwang's Palace. It is possible that there are inconsistencies in food preparation, ingredient quality, or perhaps different experiences based on the specific dishes ordered or the time of the visit. The inclusion of photos by the negative reviewer, though not provided in this context, suggests visual evidence supporting their claims of poor quality, such as raw scallops and unusually prepared noodles or sauce.

One consistent positive mentioned by the second reviewer was the generous portion sizes, noting that they "had enough food left over for a meal the next day." This could be a redeeming factor for some customers, provided the quality of the food meets their expectations. The reviewer also appreciated the variety of rice options available, indicating a potential strength in this aspect of their menu.

Given the conflicting reviews, local users might find it challenging to decide whether to try Kwang's Palace. The strongly negative review, especially concerning food safety issues like raw seafood, should be taken seriously. Conversely, the overwhelmingly positive review highlights the potential for delicious and generously portioned meals with excellent service. It is possible that the restaurant has experienced inconsistencies or that different dishes vary significantly in quality.

As there is no promotional information provided in the context, local users interested in potential specials or discounts at Kwang's Palace would need to contact the restaurant directly using the provided phone numbers, (253) 581-4940 or +1 253-581-4940. They could inquire about any current offers or daily specials that might be available.

In conclusion, Kwang's Palace in Tacoma presents a perplexing picture based on the available customer reviews. While one customer reported a disastrous experience with poorly prepared and potentially unsafe food, another raved about the amazing flavors, generous portions, and excellent service. This extreme dichotomy suggests a significant variability in the restaurant's offerings or quality control. Local users considering dining at Kwang's Palace should be aware of these contrasting experiences. It might be prudent to inquire about specific dishes or perhaps try less complex items on a first visit to gauge the current quality. The convenient location near JBLM is a plus for some, but ultimately, the reliability and consistency of the food quality will likely be the deciding factor for most potential customers. Further investigation or more recent reviews from other sources might provide a clearer understanding of the current state of Kwang's Palace.