Kung Pao Wok Photos








Hours
Monday, 11:00 AM - 8:00 PMTuesday, 11:00 AM - 9:00 PM
Wednesday, 11:00 AM - 9:00 PM
Thursday, 11:00 AM - 9:00 PM
Friday, 11:00 AM - 9:00 PM
Saturday, 11:00 AM - 9:00 PM
Sunday, 10:00 AM - 7:00 PM
About Kung Pao Wok
Kung Pao Wok is a Chinese restaurant located at 1600 Suite 601, Premium Outlets Blvd, Norfolk, VA 23502, USA. They can be contacted at (757) 447-9488 or +1 757-447-9488.
Recent customer reviews indicate significant concerns regarding the food and service at Kung Pao Wok. One reviewer described their experience as highly negative, stating that the food was "extremely salty and luke warm" and did not taste fresh. They spent $29 for two meals that they ultimately threw away and also noted a lack of initial attention from the staff upon their arrival.
Another customer expressed disappointment with the customer service, specifically regarding a bubble tea order. They paid $4.99 for a bubble tea that contained significantly fewer bubbles than depicted in pictures and were asked to pay extra to add more. This reviewer felt this was a failure of basic customer service principles.
Based on these recent reviews, potential customers should be aware of reported issues concerning the quality and temperature of the food, its freshness, and the overall value for money. There are also concerns raised about the attentiveness of the service and customer service practices, particularly regarding order discrepancies.
No information regarding the restaurant's environment, additional menu features, or any promotional offers is available in the provided text. The reviews focus on negative aspects of the food and service experienced by these customers.
Kung Pao Wok Location
1600 Suite 601., Premium Outlets Blvd, Norfolk, VA 23502, USA
Customer Reviews
The food was extremely salty and luke warm. $29 for 2 meals that we ended up throwing away. Not fresh at all. Plus it took forever for someone to even realize that we were there
Sorry. I hate to leave bad reviews, but I believe in good Customer Service. If you pay $4.99 for a bubble tea, and they give you a tea with 1/3 the bubbles that are shown on the pictures, you shouldn't change extra to add more bubbles. It's just simple customer service principle.
STOP SELLING PEOPLE STALE FOOD. THANK YOU!!!! I ORDERED SOME FOOD TODAY AND IT WAS BECAUSE I TOOK IT HOME AND COULDN'T BOTHER TO COME BACK OUT WHY I DIDN'T RETURN IT. THAT FOOD WAS STINK AND SPOIL. PLEASE DO BETTER!!!!!!!
The food was reasonably priced and they gave good portions. The rice is delicious too. I had general's chicken, chicken and broccoli, and egg rolls. I will definitely return.
The lady behind the counter is a super nice and kind woman and always gives a smile. She is always so pleasant to visit during my work week for lunch. The only reason for the 4 stars is bc On the weekend it can be very very slow to get your food bc she is having to box up food and ring people out. Maybe an extra set of hands up front would be a good idea. Other than that. Wonderful staff, wonderful food.
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