King Wok Chinese Food

They used to be much better. Maybe they sold or gave to their kids. Massive attitude. Delivered to wrong house. Missed key parts of order. I’m done with them

Waited over an hour after making a phone order and when i called back they said my order was never put it! Horrible and they have an answering service so the restaurant doesn’t even pick up to help with your order! Never again!

Not good food- never ever buy from this place- horrible attitude- low quality chicken- no sause and will put bad pork everywhere including your rice

Been bad lately. Food isn’t good when they’re busy. I will not be returning. Lady on the phone is rude and calls women sir too.

I am writing to express my disappointment and frustration with my recent experience at your establishment. On 12/01/2023, I placed an order for the Singapore Rice Noodles, an item I had not tried before from your menu. However, to my dismay, upon receiving my order, I discovered that the dish contained shrimp—a detail that was not mentioned or clarified on the menu. As someone with a severe allergy to shrimp, this oversight caused significant distress and concern for my health. When I contacted your staff to address this issue, I was met with a dismissive response that left me feeling unheard and unattended to. The suggestion to give the dish to a coworker, despite my explanation of the severity of my allergy, was not only unhelpful but also demonstrated a lack of consideration for customer well-being. Moreover, during my in-person visit to resolve the matter, the attitude and response from your staff continued to be unapologetic and unsympathetic. The phrase "that's the way it is" regarding the undisclosed shrimp in the dish felt dismissive and unacceptable. As a loyal customer who has frequented your establishment multiple times without incident, the treatment I received during this situation was disheartening. I firmly believe that customer service should prioritize not only satisfaction but also the well-being and safety of patrons. A transparent and accurate menu description is crucial, especially when it comes to allergens and dietary specifications. I urge you to consider updating your menu to explicitly indicate ingredients such as shrimp to prevent similar incidents in the future, benefiting both allergic customers and those with dietary preferences. Regrettably, due to this disappointing experience and the lack of consideration for customer concerns, I have made the decision, along with my office, to discontinue our patronage of your establishment. It is unfortunate that this incident has led to such a conclusion, but it is essential for us to feel confident and safe in our dining choices. I sincerely hope that this feedback prompts positive changes in your approach to customer service and menu transparency. Thank you for your attention to this matter.