- Chinese Food
- Chinese Restaurant
- Kansas
- Johnson County
- Olathe
- Prairie Trails West
- Chinese Restaurant in South Black Bob Road
- Jasmine Pavilion
Jasmine Pavilion Photos










Hours
Monday, ClosedTuesday, 11:00 AM - 9:00 PM
Wednesday, 11:00 AM - 9:00 PM
Thursday, 11:00 AM - 9:00 PM
Friday, 11:00 AM - 9:00 PM
Saturday, 11:00 AM - 9:00 PM
Sunday, 11:00 AM - 9:00 PM
About Jasmine Pavilion
Jasmine Pavilion is a Chinese restaurant situated at 15040 S Black Bob Rd in Olathe, KS 66062, USA. For local users seeking a Chinese dining experience, Jasmine Pavilion offers both dine-in and takeout options. They can be contacted at (913) 768-1888 or +1 913-768-1888 for inquiries or to place orders.
Based on the available customer reviews, experiences at Jasmine Pavilion appear to be varied. One customer reported a significantly negative encounter, citing exceptionally rude service when attempting to address issues with their meal. According to this review, a request to change a bland dish was met with hostility, with a staff member reportedly stating it was not their problem the customer disliked the food and referencing cultural differences regarding meal substitutions. This customer also mentioned dissatisfaction with the orange chicken, describing it as cold and tasting "off." Furthermore, there was confusion regarding dinner specials, specifically concerning the inclusion and sizing of crab Rangoon and egg rolls, leading to the customer feeling they were being wrongly informed and potentially overcharged for alternative choices. This reviewer strongly advises against visiting Jasmine Pavilion based on their experience, highlighting a perceived lack of adherence to customer service principles and a significant letdown compared to other establishments.
In contrast, another customer reported a positive first-time experience at Jasmine Pavilion. This review described the restaurant as a "clean little restaurant" with "great staff and great tasting food." This customer expressed their intention to return in the future, indicating satisfaction with their visit.
Considering these contrasting reviews, it is challenging to form a definitive overall assessment of the environment, services, and features of Jasmine Pavilion. The positive review suggests a clean establishment with friendly staff and enjoyable food, which are crucial aspects of a positive dining experience. However, the negative review raises significant concerns about the quality of customer service, the handling of customer complaints, and potentially the consistency of food quality. The stark difference between these two accounts indicates that customer experiences may vary considerably at Jasmine Pavilion.
Regarding promotional information or specific features beyond the basic offerings of a Chinese restaurant (dine-in and takeout), no details are provided in the available reviews. There is no mention of specific dishes that are specialties, any ongoing promotions, or unique aspects of the restaurant's ambiance or menu that would set it apart. Therefore, local users interested in Jasmine Pavilion may need to visit the restaurant or contact them directly to gather more comprehensive information about their offerings.
In conclusion, Jasmine Pavilion is a Chinese restaurant in Olathe, Kansas, that has received mixed reviews from its customers. While one customer praised its cleanliness, friendly staff, and tasty food, another reported a severely negative experience characterized by rude service, issues with food quality, and confusion regarding menu items. Potential customers should weigh these contrasting experiences when considering dining at or ordering from Jasmine Pavilion. It may be prudent to manage expectations and perhaps consider recent reviews from other platforms to gain a broader understanding of the current customer sentiment towards this establishment. Without further information on specific menu highlights, promotions, or the typical dining environment, it is difficult to provide a more detailed introduction. Local users are encouraged to make their own informed decisions based on all available feedback and their personal preferences for dining experiences.
Jasmine Pavilion Location
15040 S Black Bob Rd, Olathe, KS 66062, USA
Customer Reviews
DO NOT GO, This place was awful, I have never received such terrible service. The individual was down right rude when I requested to change my food. Mind you, it was bland and the lady told me that it wasn’t her problem I didn’t like the food. Just wow!! The audacity in the way she spoke to me as a customer. HIGHLY disappointed, she told me this was American culture to switch out your meal, they don’t do that in china where she’s from. Well lady, we are in America and I wasn’t trying to be rude however the food was to my disliking and my husband felt the same about the orange chicken, it was cold and tasted off. We were informed “we” were wrong when we requested the dinner specials and they were supposed to come with crab Rangoon and egg roll, yet she asked if we wanted small or regular. It was very confusing. Unfortunately this place doesn’t stand by the golden rule “the customer is always right”. I’m not a person to be rude or send things back for no good reason, the food was a HUGE let down. She tried to explain her way out of everything, it was very rude how she bluntly told us we were in the wrong and she would have to charge us more if I chose differently. Mind you I had taken one bite of my food and it was not good (it’s not like I ate half my plate or was trying to get anything free). Don’t let the reviews here fool you, as they did us. We are use to exceptional service and places that go above and beyond. Sadly this place fell very short of their reviews. Any other establishment would’ve asked how they can make things right, I hope this review helps them grow from their mistakes.
1st time stopping in here. Clean little restaurant with great staff and great tasting food!!! Will have to try again when we come thru here
I had an issue with the Orange chicken I had ordered and instead of going back and complaining I just let it go. The quality, portions, freshness, speed of food of Jasmine Pavillon is normally A+++ plus. It’s one of my families favorites when we are craving delicious Chinese food here in Johnson County. Well the kids did not like the orange chicken this time, everything else was fantastic! However I was not trying to go back to the restaurant and complain and be that person. Later in the evening I received a request in my email box asking “How did we do?”basically a survey about my experience and I gave an honest review. The next day I get a message from the company and wow I can’t tell you how blown away I was by the customer service! Whoever was messaging me apologize completely took into account what my issues were. Let me know that this was not something that they want to happen again they made me feel like they really care that I’m a customer I know this is just a restaurant to everyone else. However they really made me feel like the money and my opinion mattered. Not once did they blame give excuses or make me feel like it was probably just my issue. They really wanted me to know that their complete goal is customer satisfaction and that I know the quality of their food is important to them. I cannot believe how personable this experience was. I’ve been going here for a couple years and I can 100% say I will be there #1 fan for going back! I normally don’t take the time to write good reviews unless it really is worth it and I feel like this had to be had to be said. Any company that takes the time to actually review and respond to the customers is very rare these days. I think what it was amazing was the survey was private it wasn’t going to be on social media or anything so there really was no need for the company to reach out to me and only to just take the feedback given. Places like this are very rare and they should be acknowledged. I truly appreciate not feeling like a number like everywhere else. Jasmine Pavilion showed me the quality of their food and their customers are truly very important to them. Any business especially one that serves food, that takes the time to resolve, correct or even acknowledge customers experience even if it was initially negative and turn it around to make my experience happy is so valuable . Thank you so much ! Can’t wait to order from you again!!
Received the wrong order Sunday evening and the owner reached out to me on Monday outside of operating hours/days to let me know she'd seen my review and wanted to replace my order on Tuesday when they reopened. I've never experienced that level of customer service from an owner on their off day. Reminded me of why I always get my tofu from this place if I'm not cooking it myself.
The food is really good. Lots of flavor above others serving the same foods. Service was great every time I have been in or picked up food to go 🧔♂️😊
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