Jasmine Garden

Welcome to Jasmine Garden, a Chinese restaurant located at 1425 Cipriani Loop in the town of Monument, Colorado (zip code 80132). As a family-owned establishment within the Chinese restaurant category, Jasmine Garden aims to provide a local dining option for residents and travelers in the Monument area. You can contact Jasmine Garden to place orders or for inquiries by calling them at (719) 481-0769 or their mobile number +1 719-481-0769.

Based on the available customer reviews, Jasmine Garden presents a somewhat polarized experience for its patrons. Several reviewers express high levels of satisfaction, praising the restaurant as an "excellent Chinese restaurant," especially for a smaller town like Monument. One reviewer even suggests that it's worth a detour for those driving down I-25, indicating a belief in the exceptional quality of their food. Another customer, who claims to have visited many Chinese restaurants, places Jasmine Garden "on the top of my list of places that I have enjoyed eating recently!"

These positive reviews frequently highlight the fact that Jasmine Garden is a "small family owned Chinese restaurant with a family that truly takes care of you." This suggests a personal touch in the service and a welcoming atmosphere. Furthermore, the meals are described as being a "great value with large portions," appealing to customers looking for both quality and quantity at a reasonable price. One reviewer explicitly states, "This is a definite must stop," based on a positive experience during a large lunch where they were treated "so graciously." This customer concluded that "The food, the service was great!" and offered a strong recommendation.

However, a contrasting and serious negative review presents a significant concern. This reviewer states that if they could give zero stars, they would, indicating a highly unsatisfactory experience. Their primary complaint revolves around a dish labeled "Chef Special - Beef Pan Fried Noodle." The reviewer, who is personally allergic to pork, reported that both their boyfriend and son tasted the dish and believed it tasted and looked like pork, contrary to the owners' claim of it being beef. This is a severe issue, especially for individuals with allergies.

Following this discovery, the reviewer contacted the restaurant "very politely" to explain the issue. The owner's response was that a refund would only be issued if the "whole dish" was brought back for inspection. The reviewer clarified that they were only seeking a refund for this one problematic dish. They expressed frustration with this policy, especially considering that the rest of their order was rated as "low-medium at best," typical of quick takeout Chinese food. The requirement to physically drive back the dish for inspection was deemed not worth the time or money for a single dish refund.

This negative reviewer, who is not typically inclined to leave reviews, felt compelled to share this experience due to the combination of the potentially mislabeled food (especially concerning for allergy reasons) and the perceived "horrible customer service" regarding the refund process. The reviewer's concluding statement, "Chef Special - Beef Pan Fried Noodle" in the trash and never again will I order from Jasmine Garden!" strongly indicates a complete loss of trust and a decision to avoid the restaurant in the future.

Considering these divergent opinions, Jasmine Garden appears to be a restaurant that has provided positive experiences for some customers, characterized by good food, large portions, great value, and friendly, family-oriented service. The positive reviews suggest a potentially hidden gem in Monument, Colorado, possibly even worth a detour for travelers.

However, the serious allegation of a mislabeled dish, particularly one that could pose a health risk to someone with a pork allergy, coupled with the negative experience regarding customer service and the refund process, raises significant concerns. This negative review highlights potential issues with food authenticity or accuracy in labeling, as well as a customer service approach that at least one patron found unreasonable and unaccommodating.

Information regarding the environment of Jasmine Garden is limited to it being a "small family owned Chinese restaurant," which suggests a possibly intimate and casual setting. Details about the decor or ambiance are not provided in the reviews. Similarly, specific services beyond dine-in and takeout (implied by the nature of the reviews) are not mentioned. There is no information available about delivery services or online ordering options.

Promotional information is also absent from the provided customer feedback. Local users interested in potential specials or discounts at Jasmine Garden would need to contact the restaurant directly.

In conclusion, Jasmine Garden in Monument, CO, presents a complex picture. While some customers rave about the excellent food, great value, large portions, and gracious family service, a significant concern has been raised regarding a potentially mislabeled dish and unsatisfactory customer service in resolving the issue. Local users considering Jasmine Garden should weigh these contrasting experiences. If food quality and value are primary concerns, and the positive reviews are indicative of a consistent standard, it might be worth a try. However, the serious nature of the negative review, particularly concerning food labeling and allergy risks, should also be taken into careful consideration.