- Chinese Food
- Chinese Restaurant
- New York
- Richmond County
- New Springville
- Chinese Restaurant in Richmond Avenue
- Jade Island
Hours
Monday, 11:30 AM - 9:30 PMTuesday, 11:30 AM - 9:30 PM
Wednesday, 11:30 AM - 9:30 PM
Thursday, 11:30 AM - 9:30 PM
Friday, 11:30 AM - 11:00 PM
Saturday, 11:30 AM - 11:00 PM
Sunday, 11:30 AM - 9:30 PM
About Jade Island
Jade Island is a Chinese Restaurant located at 2845 Richmond Ave, Staten Island, NY 10314. They offer dine-in and takeout services and can be contacted at (718) 761-8080 or +1 718-761-8080 for inquiries or orders.
One customer who visited Jade Island based on local recommendations reported a very positive dine-in experience. They highlighted the excellent and attentive service, noting proactive water refills, fresh crispy noodles, and frequent checks for any needs. The atmosphere was described as fun, and the food, particularly the chicken lo mein, was praised for being fresh and delicious. This customer indicated their intention to return and recommended Jade Island for a night out.
However, another customer had a significantly negative experience on New Year's Eve 2024. Despite having a reservation, they encountered extreme crowding upon arrival, with many patrons complaining about seating delays and takeout order issues. The lack of visible management and overall disorganization led them to leave and dine elsewhere. This reviewer expressed strong dissatisfaction and a reluctance to return, regardless of positive comments about the food quality.
In summary, Jade Island appears to be a Chinese restaurant that can offer a pleasant dine-in experience with good service and tasty food in a lively setting. However, potential customers should be aware that the restaurant may struggle with organization and honoring reservations during peak holiday periods, as indicated by at least one recent review.
Jade Island Location
2845 Richmond Ave, Staten Island, NY 10314, USA
Customer Reviews
I looked up recommendations on Facebook and saw that a lot of people were recommending jade island for dine in so we gave it a try. I am so happy we did. We had a great experience. The service was exactly how service should be, we kept getting our water refilled without having to ask, they came over with a fresh bowl of crispy noodles before the old bowl was finished and asked us if we needed anything plenty of times. Very friendly and welcoming the whole time. The food came out fast and everything was fresh and delicious. Great chicken low mein, the best I’ve had in a long time. Fun atmosphere. My family will definitely be coming back and I would recommend it to anyone looking for a night out.
Jade Island dropped the ball on New Year's Eve 2024, literally. My wife, son and I made reservations for 6:30pm. We arrived at 5:45 to check-in and maybe have a drink before being seated. Forget it. You could not even walk in to the lobby. The place was mobbed. People either complaining about not being seated or the orders not being ready for those who ordered takeout. No maitre d' to be found. Completely unorganized & unprofessional. Mismanagement at it's finest. It's understandable that it will be busy on a Holiday, but if you make a reservation, there's no reason it shouldn't be honored within 2 hours of your original time. We ended up leaving and going to Miller's. I'll have to reconsider ever attempting to eat here again after this experience left a bad taste in my mouth, regardless of what anyone says about how good the food is. Chinese restaurants are a dime a dozen. I'll go elsewhere.
This is probably the only really great Chinese food left on SI. Years ago, there were lots of good places. Now they are mostly take-out and stink! This food has been exactly the same since the 1970’s. NOTHING has changed! And that’s a good thing! Never disappointed. 👍🏻
One of the best dining experiences I've had in a while. Nostalgic atmosphere despite never being inside before. Food was delicious too
Super fun restaurant with great food and cool drinks. Our server was friendly and really made us feel welcome. We ordered too much food!! Will absolutely go back. Loved the egg rolls❤️
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