Jade House

Welcome to the local guide for Jade House, a Chinese restaurant situated at 2131 Amsterdam Ave in the Washington Heights neighborhood of New York City. As a Chinese restaurant serving the local community, Jade House aims to offer a variety of Chinese and potentially other Asian-inspired dishes. This introduction will provide an overview of what you might expect from this establishment, based on the information available online.

Located on Amsterdam Avenue in Manhattan, Jade House is positioned to serve residents and visitors in the surrounding area. The restaurant can be contacted at (212) 795-0975 or via their mobile number, +1 212-795-0975, for inquiries about orders, menu items, and services.

Details regarding the specific environment and ambiance of Jade House are not extensively documented online. However, typical Chinese restaurants in urban settings often provide a casual and functional dining space for customers who choose to eat in. The decor can vary, but often includes elements that reflect Chinese culture. For those interested in dining at the location, it might be helpful to look for any recent online photos or contact the restaurant directly for information about their current dining area.

In terms of services, Jade House appears to offer delivery, as indicated by a customer review mentioning that the food consistently arrives hot. This suggests that they cater to customers who prefer to enjoy their meals at home or elsewhere. It is also implied that they handle takeout orders, as delivery typically originates from a prepared takeout order. The positive review also highlights a willingness to accommodate special requests, indicating a degree of flexibility in their service. Furthermore, they seem to have a customer service policy that includes addressing order issues promptly and offering redelivery when necessary, suggesting a commitment to customer satisfaction in some instances.

The features of Jade House would primarily revolve around its menu and the style of cuisine offered. Based on the available reviews, the menu includes dishes such as sesame chicken and fried green plantains, which is a somewhat unique combination suggesting a possible influence or fusion with other culinary traditions. The mention of "Thai fried rice" and "pad Thai noodles" in a negative review indicates that the menu might extend beyond traditional Chinese-American fare to include dishes from other Southeast Asian cuisines. However, the negative review also raises concerns about the authenticity of these dishes, with the customer stating that the Thai fried rice tasted like regular Chinese fried rice and that the pad Thai lacked the expected flavor.

Promotional information for Jade House is not explicitly available in the provided reviews. Restaurants often use various channels such as local flyers, online platforms, or their own website to advertise specials or promotions. To find out if Jade House currently has any special offers, it would be best to contact them directly or check if they have an online presence where such information might be posted.

Customer reviews offer valuable insights into the experiences of others. One customer shared a positive experience, praising the hot delivery, the husband's enjoyment of the sesame chicken with fried green plantains, and the restaurant's responsiveness in resolving order issues. They also noted the willingness of Jade House to fulfill special requests, even those considered "weird," and expressed overall satisfaction with their service.

In contrast, another customer reported a significantly negative experience. This review detailed an issue with an order of Thai fried rice that was perceived as inauthentic, followed by a replacement order of pad Thai that allegedly contained a fly. The reviewer interpreted this as a deliberate act of sabotage due to their initial complaint about the food quality. This is a serious accusation that raises significant concerns about food safety and customer service practices at this location. The reviewer strongly advises against patronizing Jade House and criticizes the alleged behavior of someone named Michael.

Considering these two contrasting reviews, it is challenging to form a definitive overall assessment of Jade House. While one customer reports positive experiences with delivery, food quality, and customer service, the other describes a deeply disturbing incident involving food contamination and unprofessional conduct. Potential customers should be aware of both perspectives when considering whether to patronize this establishment.

Given the serious nature of the allegations in the negative review, it would be prudent for potential customers to exercise caution. If you are considering ordering from or dining at Jade House, you might want to seek additional information or more recent reviews to get a broader understanding of the current customer experience. Alternatively, exploring other Chinese restaurant options in the Washington Heights area might be a safer choice, especially if food safety and consistent quality are primary concerns.

In conclusion, Jade House is a Chinese restaurant located in the Washington Heights neighborhood of New York City, offering delivery and potentially dine-in and takeout services. While one customer has reported positive experiences with their food and service, another has shared a serious negative experience involving food quality and alleged contamination. Potential customers should carefully consider these contrasting viewpoints and perhaps seek further information before making a decision.