Jade Express

Jade Express is a Chinese restaurant located at 2001 E Dixon Blvd, Shelby, NC 28152, USA. You can contact them at (704) 470-4223 or their mobile number +1 704-470-4223. As a local Chinese eatery, Jade Express offers a range of Chinese dishes for the Shelby community and surrounding areas, providing options for both dine-in and potentially takeout, although specific details about these services are not explicitly mentioned in the provided information.

Based on the available customer reviews, Jade Express seems to offer food that is considered "tasty" and comparable to "other good mall Chinese food options at other bigger Malls." This suggests that Jade Express provides a familiar style of Chinese-American cuisine that is often found in food court settings, characterized by its flavor and convenience. The reviewer who made this comparison considered it a "compliment" that such an option is available in Shelby, indicating that it meets a certain standard of quality and taste that local residents can appreciate.

One of the highlights mentioned in the reviews is the value offered by Jade Express, specifically the "Reasonably priced 2 entrees and 1 side meal" deal. This suggests that Jade Express provides combination meals that are both affordable and offer a good amount of food. In one instance, a customer ordered two chicken entrees and fried potatoes as a side, noting that the portions were "generous." This positive feedback regarding portion sizes can be a significant draw for customers looking for a satisfying meal at a reasonable price. The reviewer concluded by highly recommending Jade Express, indicating a positive overall experience with the food and value.

Another customer shared a more personal sentiment, stating that they "love this place" and praising the "Great food" and the apparent owners who are described as "always really nice." This positive initial impression suggests that Jade Express may have cultivated a welcoming atmosphere and serves food that is consistently enjoyable for some patrons. The mention of the owners being nice adds a personal touch, implying a positive interaction with the management.

However, this same reviewer also brought up a significant concern regarding the service provided by one of the staff members involved in preparing the food. They recounted two instances within a month where the employee complained and seemed reluctant to fill the "combo 3 plate." While the reviewer mentioned not saying anything due to their fondness for the place, this repeated behavior suggests a potential issue with the employee's attitude towards their duties, particularly concerning the preparation of combination meals.

More alarmingly, the reviewer described an incident where, as they were approaching the counter, they witnessed the same employee "sitting there picking and trying to pop a bump on her arm right before she prepares my food." The reviewer understandably expressed being "grossed out" by this observation, citing significant hygiene concerns related to food handling. This is a serious issue that could impact customer perception and trust in the restaurant's food safety practices.

The reviewer concluded by suggesting that it might be "time to find someone else to fill that position," indicating that this particular employee's behavior is negatively affecting their experience and potentially the experiences of other customers. This feedback underscores the importance of maintaining high standards of hygiene and professionalism among all staff members, especially those directly involved in food preparation.

Considering these reviews, Jade Express appears to be a local Chinese restaurant in Shelby, NC, that offers tasty food at reasonable prices, with generous portions, particularly through their combination meal deals. The potential for a positive experience is highlighted by the compliments on the food quality and the reported friendliness of the owners. However, there are also significant concerns raised about the unprofessional behavior and potential hygiene issues associated with at least one staff member involved in food preparation. These issues could detract from the overall customer experience and warrant attention from the management.

For local users in Shelby, NC, who are considering Jade Express, the feedback suggests that the food itself may be a worthwhile option, especially if you are looking for a familiar style of Chinese-American cuisine at a good value. The generous portions are also a plus. However, it would be prudent to be mindful of the potential service issues and hygiene concerns raised in one of the reviews. If you value friendly and efficient service and have high expectations for food safety, this is something to consider. It might be beneficial to observe the service during your visit or perhaps inquire if the concerns raised in the review have been addressed.

In conclusion, Jade Express offers "tasty Chinese food" in Shelby, NC, with reasonably priced and generously portioned meals. While some customers have had positive experiences with the food and the owners, there are also notable concerns regarding the service and hygiene practices of at least one staff member. Local users should weigh these aspects when deciding whether to dine at Jade Express.