Jade Chinese Restaurant

Jade Chinese Restaurant is located at 10180 Lakeridge Pkwy #109 in Ashland, Virginia (zip code 23005), USA, and operates within the Chinese Restaurant category, offering Chinese cuisine to the local community. While the restaurant provides both dine-in and delivery services, recent online feedback indicates significant issues that potential customers should be aware of.

One customer shared a particularly negative experience involving a delivery order placed on December 15th. The order was placed around 5 PM, and the restaurant contacted the customer at 5:15 PM to inform them it was ready but would not arrive until 5:50 PM, a 50-minute wait from the order time. While the customer initially found this acceptable, the delivery did not arrive until almost 7 PM, nearly two hours after the order was placed and one hour and fifteen minutes after it was reportedly ready. Upon arrival, the order was also missing items. Although the customer initially decided to overlook these issues due to the holiday stress, a far more serious problem arose subsequently.

The same customer reported that their credit card information, used for the online order, was stolen from the restaurant's website. This resulted in multiple fraudulent charges, including amounts of $6, $1300, and $260. This incident occurred a week before Christmas, causing significant disruption and inconvenience as the customer had to dispute these charges and had their credit card temporarily unavailable. The customer strongly urged Jade Chinese Restaurant to address the security of their website to prevent similar incidents from happening to other patrons, emphasizing that the overall negative experience, compounded by the financial fraud, far outweighed the value of the food ordered.

Another customer detailed a frustrating experience with an order placed through Uber Eats. Immediately after submitting the order, the customer called the restaurant to cancel, intending to dine in instead. Despite the minimal time elapsed and the likelihood that the restaurant had not yet begun preparing the meal, the receptionist reportedly refused to cancel the order on their end. The customer expressed disappointment with businesses prioritizing technology over customer service and described the refusal as an oversight, especially considering their own experience as a business owner. As a result of this inflexibility, the customer decided not to dine at Jade Chinese Restaurant and also stated they would refrain from using Uber Eats to order from this establishment in the future.

These recent reviews paint a concerning picture of Jade Chinese Restaurant's service and operational practices. The first review highlights significant issues with delivery timeliness and order accuracy, compounded by a serious security breach involving the restaurant's website, leading to financial loss for the customer. The second review points to a lack of flexibility and customer-centric approach in handling order cancellations, even when requested almost immediately after placement through a third-party delivery platform.

Potential local users considering Jade Chinese Restaurant should take these recent experiences into serious account. While the restaurant offers Chinese cuisine and has a physical location for dine-in, the reported issues with online ordering, delivery reliability, order accuracy, and website security raise significant concerns about the overall customer experience. The lack of positive feedback in these recent reviews further underscores the need for caution.

The information available does not provide details about the restaurant's environment or any specific features beyond offering dine-in and delivery services. There is also no promotional information available in the provided text. Therefore, an objective introduction must primarily focus on the issues highlighted in the customer reviews.

For local users seeking a Chinese restaurant in the Ashland, VA area, it is advisable to consider these recent, detailed negative experiences when making a decision. The reported problems extend beyond typical delivery delays or order errors, including a serious security lapse that resulted in financial harm to a customer. This suggests potential systemic issues with the restaurant's online operations and customer service protocols.

While Jade Chinese Restaurant has a phone number, (804) 550-1088 or +1 804-550-1088, for contact, potential customers may be hesitant to engage based on the reported negative interactions. The address, 10180 Lakeridge Pkwy #109, Ashland, VA 23005, indicates its physical presence for dine-in, but the negative feedback regarding order handling and website security may deter customers from both online ordering and potentially even visiting the premises.

In conclusion, recent customer feedback for Jade Chinese Restaurant at 10180 Lakeridge Pkwy #109 in Ashland, VA, raises significant concerns regarding delivery timeliness, order accuracy, website security leading to credit card theft, and inflexible customer service policies for online orders placed through third-party platforms. Local users should carefully consider these issues before placing an order or visiting this establishment.