Imperial Chinese Food Kitchen

Imperial Chinese Food Kitchen is a Chinese restaurant situated at 1120 Fulton Street in Brooklyn, New York, catering to local residents seeking convenient takeout and delivery options. Located within a couple of blocks for some nearby customers, it presents itself as a readily accessible choice for those craving Chinese cuisine in the area.

Based on recent customer feedback, experiences with Imperial Chinese Food Kitchen appear to be varied. One customer, a new mother who opted for delivery due to inclement weather, reported a significantly delayed delivery time of one hour. Despite two phone calls to inquire about the order status, where they were informed each time that the driver had just left, the order arrived in a state of disarray. A can of brisk was broken within the bag, causing widespread wetness, and a considerable amount of sauce from the ordered food had spilled as well. Upon contacting the store to report these issues and express frustration, the customer described the response from the staff member who answered the phone as rude. The ensuing discussion regarding a refund was described as an argument, with a resolution finally reached where the refund would be processed upon the return of the food. This customer, who mentioned being a frequent patron due to the restaurant's proximity, expressed extreme dissatisfaction with both the food and the service received, stating they would not order from Imperial Chinese Food Kitchen again.

In contrast, another customer shared a more positive experience regarding a specific menu item. They highlighted the Chicken Wings with Pork Fried Rice combo as being "on point" and a recommended choice for good Chinese food in the neighborhood, referencing its local significance. This customer also commended the staff for their helpfulness in fulfilling their requests. However, their feedback on the dining environment was less favorable, noting that there were only two tables available for eating at the restaurant, with one being occupied by an individual exhibiting disruptive behavior. This customer urged the owners to address this issue promptly to improve the overall dining atmosphere for other patrons.

Considering the available feedback, Imperial Chinese Food Kitchen offers a convenient location for some local residents seeking Chinese takeout and delivery. While one customer review praised a specific food combination and the helpfulness of the staff, another detailed a significantly negative experience with delivery service, food condition upon arrival, and customer service. The in-house dining environment also received a critical comment regarding the presence of disruptive individuals and the limited seating.

It is important for potential customers to weigh these recent experiences when considering Imperial Chinese Food Kitchen. The proximity of the restaurant may be a significant advantage for some, and specific menu items might be well-received. However, the reported issues with delivery timeliness, the condition of delivered orders, and customer service interactions raise concerns. Additionally, the described state of the dining environment may deter those considering eating at the premises.

As a Chinese restaurant in Brooklyn, Imperial Chinese Food Kitchen offers a range of standard takeout and delivery options. However, the limited information available does not provide details about unique features, specialties beyond the mentioned combo, or any current promotional offers. Potential customers may wish to inquire directly about the menu, preparation methods, delivery areas, and any measures being taken to address the issues raised in recent reviews regarding service and the dining environment.

For those in the immediate vicinity of 1120 Fulton St, Brooklyn, NY 11238, Imperial Chinese Food Kitchen presents a local option for Chinese food. To make an informed decision, individuals may want to consider the varying recent customer experiences and perhaps place a small initial order to assess the food and service quality for themselves. For inquiries or to place an order, you can contact them at (718) 857-9998 or +1 718-857-9998.

In conclusion, Imperial Chinese Food Kitchen serves as a neighborhood Chinese restaurant offering takeout and delivery. While it has received some positive feedback regarding specific food items and staff helpfulness, there are also significant concerns raised about delivery service, order accuracy and condition, customer service interactions, and the in-house dining environment. Local users should consider these factors when deciding whether to patronize this establishment.