Hunan Express

Welcome to Hunan Express, a Chinese restaurant located at 161 N Washington Ave in Bergenfield, New Jersey (NJ 07621, USA). Operating within the "Chinese Restaurant" platform category, Hunan Express aims to serve the local community with a variety of Chinese cuisine. As a Chinese restaurant, Hunan Express likely offers a menu featuring popular and traditional Chinese dishes, including appetizers, soups, and a range of main courses featuring different meats, seafood, and vegetables, as well as rice and noodle options. Customers can typically expect a selection of dishes that represent the diverse flavors and cooking styles of Chinese culinary traditions.

Hunan Express can be contacted for orders and inquiries at (201) 384-1880 or via their mobile number +1 201-384-1880. These contact details are essential for local users in Bergenfield and the surrounding areas to place orders for takeout and to inquire about the possibility of delivery services. By calling these numbers, customers can directly communicate with the restaurant staff to arrange their meals and gather any necessary information regarding the menu, operating hours, and delivery范围.

Information regarding the specific environment or ambiance of Hunan Express is not extensively detailed in the provided customer reviews. One review focuses on an observed incident in the kitchen, rather than the dining area. This suggests that the primary mode of interaction for many customers might be through takeout or delivery, where the environment of the kitchen and food preparation area becomes a point of concern, as highlighted in one of the negative reviews. Without further information, it is difficult to describe the customer-facing environment of the restaurant.

The services offered by Hunan Express, based on the customer reviews, primarily include takeout. While delivery service is not explicitly mentioned, it is a common offering for many Chinese restaurants, so interested customers should inquire directly with Hunan Express about their delivery options and policies when placing an order. The availability of phone contact suggests that placing takeout orders is a straightforward process.

The features of Hunan Express, as perceived through the customer reviews, present a starkly contrasting view. One customer had a positive experience, describing the food, service, and value as "excellent." They specifically enjoyed the Mu Shu shrimp, General Tso's shrimp, and hot & sour soup. This reviewer offered a constructive suggestion, wishing for the hot & sour soup to be spicier and the General Tso's shrimp to include peppers. This positive feedback indicates that Hunan Express is capable of providing enjoyable and well-received dishes.

However, this positive assessment is severely contradicted by another reviewer who simply stated, "Disgusting!!" This extremely negative comment provides no specific details but strongly suggests a highly unsatisfactory experience. The third review offers a detailed and alarming account of a significant hygiene concern. This customer, who was at the restaurant on April 12, 2025, described ordering chicken with broccoli and witnessing the chef washing his hands over the stove, with the water used to wash his hands dripping directly into the wok that was to be used to prepare the customer's order. This observation led the customer to leave without ordering, expressing extreme disgust and advising others not to order from this establishment due to these unsanitary practices. This review raises serious concerns about the food safety and hygiene standards at Hunan Express.

Regarding promotional information, the provided text does not contain any specific details about current specials, discounts, or other promotional offers at Hunan Express. It is common for Chinese restaurants to offer various promotions such as lunch specials, combination meals, or discounts for large orders. To learn about any such offers at Hunan Express, local users are advised to contact the restaurant directly at (201) 384-1880 or +1 201-384-1880. Inquiring about daily specials or any advertised discounts when placing an order is always a good practice.

In conclusion, Hunan Express in Bergenfield, NJ, is a Chinese restaurant offering takeout and potentially delivery services. Customer reviews present a deeply concerning and contradictory picture. While one customer reported excellent food, service, and value, and enjoyed specific dishes like the Mu Shu shrimp and General Tso's shrimp, another customer simply labeled the restaurant as "Disgusting!!" Most alarmingly, a third customer provided a detailed account of witnessing a severe breach of hygiene during food preparation, which led them to abandon their order and strongly advise others to avoid the restaurant. This detailed negative review raises significant concerns about the food safety practices at Hunan Express. Potential customers must carefully consider these starkly contrasting opinions, with the detailed hygiene concern being a particularly serious factor in their decision-making process. It would be prudent to exercise extreme caution and perhaps seek alternative options given the severity of the reported hygiene issue. The positive review, while encouraging, is overshadowed by the alarming account of unsanitary food handling.

Local users in Bergenfield looking for a Chinese restaurant should be aware of the drastically different experiences reported by customers of Hunan Express. The positive feedback on food quality and value is countered by serious allegations of unhygienic food preparation. Given the gravity of the reported hygiene issue, potential patrons may want to prioritize establishments with more consistently positive reviews regarding cleanliness and food safety. It is recommended to seek further information or consider other local Chinese restaurants to ensure a safe and enjoyable dining experience.