Hui's Chow Mein

Welcome to Hui's Chow Mein, a local Chinese restaurant situated at 1118 Lowry Ave N, Minneapolis, MN 55411, USA. As a part of the Chinese Restaurant category, Hui's Chow Mein offers a variety of Chinese dishes to the Minneapolis community. For inquiries or to place an order, you can contact them at (612) 522-0601 or +1 612-522-0601.

Based on recent online reviews, the customer experience at Hui's Chow Mein appears to be quite polarized, with some customers reporting positive experiences with certain dishes and service speed, while others have encountered significant issues with food quality and customer service. One customer who tried several chicken dishes reported liking "every one" they ordered. They specifically mentioned the Kung Bo chicken, noting that it "could be spicier" but was "really good overall." This reviewer also appreciated that the food was "made quickly" and that they experienced "no hassles at all." This suggests that Hui's Chow Mein can provide satisfying meals with efficient service for some customers.

This same reviewer also mentioned that they did not try the fried rice or the egg rolls but noted that these items had received "really good reviews" elsewhere. This indicates that Hui's Chow Mein may have some popular and well-regarded dishes that could be worth trying based on other customers' feedback. The reviewer expressed an intention to order these items on their next visit.

However, other reviews paint a much less favorable picture of the dining experience at Hui's Chow Mein. One customer who ordered egg foo young reported a significant disappointment, stating that the dish contained "no Brussels sprouts" (an unusual ingredient for this dish, suggesting a possible misunderstanding or variation) and was just "eggs and gummy." This description implies a lack of desired ingredients and an unappetizing texture, leading to a negative experience with this particular dish.

A particularly concerning review reported that the "chicken wings were pink in the inside." This is a serious food safety issue, indicating that the chicken was not cooked to a safe internal temperature. Consuming undercooked chicken can lead to foodborne illnesses, making this feedback a significant red flag for potential customers.

Adding to the negative feedback, another customer described the "wouton cream cheese" as "biter" (likely meaning bitter), suggesting an unpleasant taste that made this appetizer unsatisfactory. This customer's overall experience was so negative that they stated their "$30.00 meal gone down the drain." Furthermore, they reported calling the restaurant to address the issues and were allegedly offered "no sort of a refund," indicating a lack of resolution and poor customer service in response to significant food quality problems.

Regarding the environment, one reviewer mentioned a logistical challenge for takeout customers, noting that "there isn’t much parking for take out." They recommended that it might be best to be dropped off for pickup and have the driver circle the block. This suggests that the restaurant's location may have limited parking availability, which could be an inconvenience for customers picking up orders. No other details about the interior ambiance or cleanliness of the restaurant are provided in the available reviews.

In terms of services, Hui's Chow Mein primarily functions as a takeout restaurant, given the parking challenges mentioned. However, it is likely that they also offer dine-in service, although no specific comments were made about the dine-in experience in the provided reviews. The fact that a customer called to complain about their order indicates that phone orders are accepted. The first reviewer mentioned a quick preparation time, suggesting efficient service for some orders. However, the lack of a refund offered to a customer with significant food quality issues points to potential shortcomings in their customer service policies or handling of complaints. The restaurant is also noted to be "cash only," which is an important piece of information for potential customers to be aware of before ordering.

Based on the available information, the key features of Hui's Chow Mein include the potential for quick food preparation and some well-regarded dishes like the fried rice and egg rolls (based on unverified mentions). However, significant concerns have been raised regarding the quality of certain dishes, including the egg foo young and the wouton cream cheese. The report of undercooked chicken wings is a serious food safety concern. Additionally, the limited parking for takeout and the "cash only" payment policy are important practical considerations for customers. The customer service response to complaints about food quality appears to be lacking based on one review.

No specific promotional information is included in the provided reviews. It is possible that Hui's Chow Mein offers certain specials or discounts that are not reflected in this feedback. To learn about any current promotions or deals, local users may want to check local online listings or contact the restaurant directly by phone.

In conclusion, Hui's Chow Mein in Minneapolis presents a highly mixed picture based on recent customer reviews. While some customers have experienced quick service and enjoyed certain chicken dishes, significant concerns have been raised about the quality and safety of other menu items, as well as the restaurant's handling of complaints. The limited parking for takeout and the "cash only" policy are also factors to consider. Potential customers should weigh the positive and negative feedback carefully before deciding to order from Hui's Chow Mein. It might be prudent to inquire about the preparation of specific dishes and be aware of the payment and parking limitations.