Hsu's Hunan Yu

Welcome to Hsu's Hunan Yu, a Chinese restaurant located at 11539 Gravois Rd in St. Louis, Missouri (63126). As a Chinese restaurant serving the local community, Hsu's Hunan Yu aims to provide a taste of authentic Hunan cuisine, known for its bold and often spicy flavors, as well as a variety of other Chinese culinary delights. We offer a range of dishes prepared with the intention of delivering a satisfying dining experience for our customers.

Based on the available online reviews, customer experiences at Hsu's Hunan Yu appear to be varied. One reviewer expressed high satisfaction with their meal, stating, "Awesome food! I had the beef and scallops hunan house special !! It was amazing ! Their brown sauce is delicious 😋." This positive feedback highlights the potential for exceptional dishes, particularly the Hunan house special featuring beef and scallops, and praises the flavor of their brown sauce. This suggests that Hsu's Hunan Yu has the capability of creating memorable and enjoyable meals for its patrons.

However, another review presented a significantly contrasting experience. This customer reported a negative experience with several aspects of their order placed through Grubhub. They described the wontons as being "legit all crusty no meat," indicating a potential issue with the quality or preparation of this appetizer. Furthermore, they expressed dissatisfaction with the portion size and price of the chicken wingettes, stating that receiving only four small pieces (two drums and two flats) for nearly $9 was a "rip off." The reviewer also mentioned a negative interaction when calling to address their complaints, stating that "whoever answered the phone just didn’t care." This feedback suggests potential inconsistencies in food quality and customer service, particularly for orders placed through third-party delivery platforms.

Given the limited information about the restaurant's environment and services beyond the food itself, it is challenging to provide a comprehensive description of the dining atmosphere. The positive review focuses solely on the quality of a specific dish, while the negative review centers on food quality, portion size, and customer service related to a delivery order. Therefore, details regarding the ambiance of the dine-in experience, the attentiveness of the in-house service staff, or the overall cleanliness and decor of the restaurant are not available from the provided reviews.

In terms of features, based on the available information, we can note the following:

• Hunan Cuisine Focus: The restaurant's name, "Hsu's Hunan Yu," suggests a specialization in Hunan-style Chinese cooking, known for its robust and often spicy flavors.
• Potential for Excellent Dishes: The positive review indicates the availability of "amazing" dishes like the beef and scallops Hunan house special with a "delicious" brown sauce.
• Takeout and Delivery via Grubhub: At least one customer utilized Grubhub for their order, indicating that Hsu's Hunan Yu offers takeout and potentially delivery services through this platform.

However, the negative review raises concerns about:

• Inconsistent Food Quality: The discrepancy between the positive and negative reviews suggests potential variability in the quality and preparation of different menu items.
• Portion Sizes and Value: The complaint about the quantity of chicken wingettes for the price indicates potential issues with perceived value for certain items.
• Customer Service for Online Orders: The negative experience when attempting to address complaints over the phone suggests a potential area for improvement in handling customer service issues, particularly those related to online orders.

No specific promotional information was mentioned in the provided reviews. To inquire about any current specials, discounts, or promotions at Hsu's Hunan Yu, it is recommended to contact the restaurant directly at (314) 843-1256. You may also wish to inquire about their dine-in experience, takeout procedures, and delivery options beyond the Grubhub platform. Checking local online food ordering platforms or social media (if available) might also provide insights into any special offers they may be running.

In conclusion, Hsu's Hunan Yu is a Chinese restaurant in St. Louis specializing in Hunan cuisine, with the potential to deliver delicious dishes as highlighted by one positive review of their beef and scallops Hunan house special. However, another customer experienced significant issues with the quality of other items (wontons, chicken wingettes) and expressed dissatisfaction with the customer service received for a Grubhub order. Prospective customers may want to consider these contrasting experiences when deciding to order from or dine at Hsu's Hunan Yu. Contacting the restaurant directly for more information about their menu, current quality standards, and any available promotions is advisable.