Hong Wah Restaurant

Just picked up my order, orange chicken was so hot and spicy, I haven’t ever had spicy orange chicken, also this chicken they are using is very rubbery and old tasting. Had an order of sesame chicken this was also very rubbery and had an old taste. I asked for pork fried rice, it was only yellow rice, no vegetables or pork inside of the rice. Honestly very disappointed, this was my first time ordering from here. I know if I was to call they wouldn’t do anything about this, so I figured I would leave a review.

Was quoted an hour and a half wait for food on Christmas eve but when I arrived I was told It would take an additional hour. While I understand it's busy on Christmas Eve having a semi-close time estimate is important as some people where told there food would be ready at 6pm but we're still waiting on food at 7:30pm. Can give a review of the food as we canceled our order and now are scrambling to come up with a solution. While the staff was very apologetic this couldn't have happened at a worst time.

Waiting for food on Christmas Day. Ordered our food at 11am in anticipation for a lot of different orders. Told us pick up is at 5. Currently 5:50 and still waiting. They need better time management. They’ve worked Christmas before and they should know to at least stagger the orders. People are calling now and telling them 2 hours. At least be honest and tell them 4 or cut them off all together

NO MORE DINING IN, TAKE-OUT ONLY! Until further notice I was pleasantly surprised at this small hole-in-the-wall restaurant. Service is outstanding while the food is very palate pleasing. Stopping in for a visit you'll enjoy the atmosphere as well.

For years this was our go-to Chinese restaurant on the east side of Rochester. I don't know what happened with their level of quality, but we will never go back. The braised beef noodle soup was bland and the beef was riddled with grizzle. The pan fried dumplings were greasy and lacked seasoning with the filling and the fries rice with he combo dinner had no flavor. The egg roll with the combo dinner was greasy and under cooked. So sad.....