- Chinese Food
- Chinese Restaurant
- New York
- Erie County
- Cheektowaga
- Chinese Restaurant in Union Road
- Hong Kong Kitchen
Hours
Monday, 11:00 AM - 10:00 PMTuesday, Closed
Wednesday, 11:00 AM - 10:00 PM
Thursday, 11:00 AM - 10:00 PM
Friday, 11:00 AM - 10:00 PM
Saturday, 12:00 AM - 10:00 PM
Sunday, 12:00 AM - 10:00 PM
About Hong Kong Kitchen
Welcome to Hong Kong Kitchen, a Chinese Restaurant located at 4178 Union Rd, Cheektowaga, NY 14225, USA. You can place your orders or make inquiries by calling (716) 626-9346 or their mobile number +1 716-626-9346.
Based on recent customer reviews, there appear to be significant issues with the food quality and preparation at Hong Kong Kitchen. One customer ordered several items, including pan-fried dumplings, chicken on a stick, a shrimp egg roll, and fried crab sticks. While they found the shrimp egg roll to be "pretty tasty," they noted it only contained two shrimp. They also described the dumplings as "pretty good" initially but stopped eating them after finding a hair in the meat mixture. The fried crab sticks were described as "gross," with large, mushy crab sticks and breading that was falling off. The chicken on a stick was reported to have a "weird texture," was burnt in some areas, and very greasy. This customer stated they would not return.
Another customer shared a concerning experience involving a mix-up with their order of sweet-and-sour chicken, which turned out to be sweet-and-sour shrimp. Upon returning to the restaurant, they witnessed the owner briefly re-fry the returned shrimp and place it back in the same container before providing the correct chicken order. This customer found the container to be clearly tampered with and the chicken to be cold and greasy upon arriving home. They also noted the lack of apology for the error and the inconvenience of having to return to the restaurant in cold weather.
The consistent negative feedback in these recent reviews raises serious concerns about the food quality, hygiene practices, and customer service at Hong Kong Kitchen in Cheektowaga, NY. Potential customers should be aware of these reported issues when considering ordering from this establishment.
Hong Kong Kitchen Location
4178 Union Rd, Cheektowaga, NY 14225, USA
Customer Reviews
Ordered a pan fried dumpling, chicken on a stick, a shrimp egg roll and fried crab sticks. The shrimp egg roll was pretty tasty, but it only had two shrimp. The dumplings were also pretty good, unfortunately I found a hair in the meat mixture inside so I didn't eat the rest of them. The crab sticks were gross. They used huge crab sticks that were mushy on the inside. They weren't breaded correctly the breading was literally just falling off them. Don't recommend those at all. And the chicken on a stick had a weird texture and we're burnt in some places and very greasy. I wouldn't return.
I ordered a quart of sweet-and-sour chicken and when I got home. It was sweet-and-sour shrimp, and the restaurant told me to bring back the shrimp to the restaurant. I thought it was odd they would want it back due to health/contamination/covid... I witnessed the owner put the shrimp i brought back in the deep fryer for approximately 10 seconds and put in back in the same container. They handed me the sweet and sour chicken that I ordered and the container was clearly tampered with. When I got home the chicken was cold and greasy. The restaurant owners didn't even apologize for their mistake and the fact I had to go back to get the correct order in 19 degree weather.
Ordered pepper steak, general chicken ,sweet and sour chicken. This is the worst chineese I've ever had.wife had steak. Was like rubber went right into the garbage.i had the generals chicken. Looked like it was made from all the stuff you would throw out after a chicken dinner.sauce was like water.daughter had sweet sour.was just gross. 50 bucks in the garbage for 3 combo platters.and the rice was like mush.
The food is good but the price is over the limit. I could not believe that the lady overcharged me for the food . It was one of my 1st visit. I went back on another day . Place my order, and the boy had the nerve to come out of the restaurant door to watch me go to my car to get my money. I was given salty soup and very little food for my money . 38. 90 for small shrimp fried rice and 4 chicken wings. And a wonton soup 🍲. Bad luck with this restaurant.
This place is the worst me my dad and brother ate it and got food poisoning. I threw up 5 times in a day my brother threw up 8 times and my dad threw up 3 times. Do not recommend.
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