Hong Kong Garden Restaurant

This place has been my favorite for years(more than 10) until now. Last few times I’ve ordered, their son has been taking the orders, which is fine but when I ask for my food a certain way ( owner has been making it this way for me for years) and it’s not how I asked why would I keep ordering from here?! I called today, let the son know last few times not how i ordered and to please have mom take my order so I can get it the way i like it He said she was too busy and didn’t want to take my order. Shame I’ve been a loyal customer for years but not anymore

The food was great, 5 star but the delivery was a fiasco. We ordered 3 dinners at around 5:25 PM and got our delivery at around 7:45 PM.. Well at least it came before breakfast.

Absolutely terrible Awful Very Bad Food. In addition to the worst chinese food ive ever consumed in my life This restaurant uses peanut butter in their lo mein. My son has to be rushed to ER for medical assistance as he is very allergic to peanuts and tree nuts. I called the restaurant today to speak with the manager - i was hoping we could discuss the need for the inclusion of the peanut being used in their cooking However The manager became extremely belligerent Talking over me and interrupting me. She insisted that ALL chinese lo mein is cooked with peanut butter Which obviously is false I mean if they want to use a well known allergen in their cooking so be it but put that on your menu. The kicker of the story is While I'm trying hard to get her to understand the importance of the information being labeled She stated to me "I don't care. We have been here 12 years I don't care" So if you have an allergy absolutely avoid this place If you are a parent that thinks it's crazy to tell a Mom you don't care their child was in the ER bc your buisness has been operating 12 years Dont eat here. If you know what real chinese food tastes like - Don't eat here. Extra info for you to know before you try and eat here We ordered pan fried dumplings They were SLIMY - how do you make slimy dumplings?!?!! The meat they use is low quality and extremely processed The boneless spare ribs were plastic meat chunks Not real meat by any stretch. I'm amazed that this establishment has been in buisness for 12 years with food of such poor quality.

Zero stars if I can give . I order one damm order at 9:30 received it at 10:37 pm rice cold chick barely cooked . My beverage is missing …. I should’ve gotten the sign when the person I was ordering with told me she was tired because I had to repeat the order 4xs. I called back to complain about my cold food and missing beverage. They told me they cooked it how it is always cooked and sorry about the soda they will give me double next time . After I let them know I will leave a review he told me he can give me back my money …. Any restaurant that does not live up to customer service doesn’t deserve your business stay away . A simple sorry about the soda would’ve avoided all of this .

I ordered general stoz chicken. i got a completely different entree. On top of that my driver was over a hour late. Although the driver was very kind. I called and the woman on the phone immediately started getting angry, saying she dosent have time for this and that she’s too busy. Customer service should come first, and since there was a problem with my order that i payed for i expect for it to be corrected. i’m very understanding when it comes to any delivery service but i received a lot of disrespect on the phone when i asked how much longer the driver would take. The workers he show no human decency or care for their customers whatsoever.