Hong Kong Express

Singaporean users seeking information about Chinese takeaway options might find the reviews for Hong Kong Express, located in Ridgewood, New York, USA, insightful. The feedback presents a stark contrast in customer experiences, particularly regarding food quality and service.

One reviewer had a significantly negative experience when trying to order General Tso Chicken with specific requests for extra crispiness and smaller pieces. They reported that the counter staff was rude and dismissive, refusing the customization despite the customer being willing to pay. Upon receiving their order, the chicken was described as being in "big massive chunks," "barely cooked," "disgustingly soft," and "still pink on the inside." This severe undercooking raises significant food safety concerns. The reviewer expressed strong dissatisfaction with the service and the food, vowing never to return.

Conversely, another reviewer expressed positive sentiments, stating, "I love it here!" They described Hong Kong Express as a "no frills, take-out forward, cash only spot" where the food is "consistent and slaps everytime." This indicates a reliable and enjoyable culinary experience for this particular customer.

Regarding customer service, the positive reviewer acknowledged "bad reviews talking about the customer service" but offered a different perspective based on their own interactions. They noted that phone communication might be "a little rough around the edges" but found the staff member to be "always thorough, clear and ready to take your order." This suggests that while the service style might not be overly warm, it is efficient and effective for this customer.

The contrasting reviews suggest that experiences at Hong Kong Express can vary significantly. While one customer encountered rude service and severely undercooked food, another praises the consistent quality of the food and finds the service adequate for a takeaway establishment. The "take-out forward" nature and "cash only" policy are consistent features mentioned.

For Singaporean users considering this restaurant concept (though it is located overseas), these mixed reviews highlight the potential for variability in food quality and customer service at takeaway-focused establishments. The serious food safety concerns raised by one reviewer are particularly important to note.

As Hong Kong Express is located in the USA, Singaporean diners would not be able to directly patronize it. However, this summary of recent reviews provides a cautionary tale about the importance of food safety and consistent quality in takeaway services, as well as the subjective nature of customer service experiences.

Key points from the reviews include:

• One reviewer experienced rude service and received undercooked General Tso Chicken with incorrect preparation.
• Another reviewer loves the food, finding it consistent and delicious, and finds the phone service adequate.
• Hong Kong Express is described as a "no frills, take-out forward, cash only spot."
• The reviews present a significant conflict in terms of food quality and customer service experiences.

Singaporean users are advised to prioritize food safety and consistent quality when choosing local takeaway options and to consider a range of reviews to gauge the reliability of a restaurant.