Hong Kong Express

Located at 1609 State Road Suite 103 in Duncannon, Pennsylvania, Hong Kong Express is a Chinese restaurant serving the local community. As part of the Chinese Restaurant category, Hong Kong Express offers a range of standard Chinese dishes, primarily for takeout, although dine-in service may also be available. The customer reviews present a stark contrast in experiences, highlighting both significant issues with food quality and service, as well as some positive aspects regarding food preparation and oil usage.

Based on the available customer reviews, the environment of Hong Kong Express has received limited commentary. One reviewer mentioned that "the dining room is cold in the winter," suggesting that a dine-in area exists but may not be consistently comfortable. The other reviews primarily focus on takeout experiences and do not provide details about the restaurant's interior ambiance or décor. Therefore, local users seeking information about the dine-in environment may need to visit the location or look for additional online reviews that might offer insights into the dining area.

The services offered by Hong Kong Express appear to include takeout, as all the reviews discuss ordering and receiving food to go. One reviewer specifically mentioned calling in an order for pickup. While delivery is not explicitly stated, it is a common service for Chinese restaurants, and it would be prudent to inquire directly with Hong Kong Express about their delivery options. The customer service experience seems to be inconsistent. One reviewer reported an "aggressively short and rude" interaction with the woman behind the counter, both during the phone order and in person. This is a significant negative aspect of their service. In contrast, another reviewer mentioned "good experiences here for some time now," implying positive interactions. Additionally, one reviewer noted that while they recommend takeout, customers should "plan ahead" as wait times could vary, with a "20 minutes" estimate sometimes turning into "40," particularly when the family-owned business is shorthanded. This suggests that while service can be good, it may also be subject to delays depending on staffing levels.

Several features of Hong Kong Express emerge from the customer reviews, both positive and negative. A major negative feature reported by one customer was a severe case of suspected food poisoning affecting their entire family after a large order. This is a very serious accusation and a significant concern for potential customers. The same reviewer also described the food as having a similar "chemical tasting" sauce across multiple dishes, making it difficult to distinguish between them, with an excessive amount of undercooked tempura batter on tiny shrimp. The unusually quick preparation time of 10 minutes for a large order was also flagged as a potential indicator that the food is not cooked fresh. On a more positive note, one reviewer highlighted that Hong Kong Express is "one of the Chinese places that knows how to change their oil out once in a while," suggesting a commitment to food quality in terms of preventing a uniform "everything tastes like everything else" issue that can occur when oil is not changed regularly. This is a significant positive aspect regarding their food preparation practices. Another feature mentioned is that it is a "family owned business," which can sometimes correlate with more personalized service, although the negative review cited earlier contradicts this in that instance. The inconsistency in preparation times (sometimes quick, sometimes delayed) is also a notable characteristic.

The customer reviews for Hong Kong Express present a highly polarized view. One reviewer had an extremely negative experience involving suspected food poisoning, poor food quality, and rude service. This review raises serious red flags for potential customers. On the other hand, other reviewers reported "good experiences" and appreciated the fact that the restaurant changes its cooking oil regularly. The comment about the cold dining room in winter suggests that dine-in may not be the most comfortable option. The inconsistency in service and preparation times also indicates potential variability in the customer experience. Local users considering Hong Kong Express should carefully weigh these contrasting reports.

One reviewer mentioned that "their website doesn't work," which could be a limitation for customers trying to view the menu or get more information online. This lack of a functional website might also hinder the restaurant's ability to share any promotional offers or updated information with potential customers. Therefore, there is no information available in the provided reviews regarding any specific promotional offers or discounts at Hong Kong Express. To inquire about their menu, hours of operation, delivery options, and any current promotions, local users would need to contact the restaurant directly via phone at (717) 957-3933 or +1 717-957-3933.

In conclusion, Hong Kong Express in Duncannon, PA, is a Chinese restaurant with a deeply divided customer response based on the available reviews. While some patrons have had good experiences and appreciate their food preparation practices like changing the cooking oil, one reviewer reported a severe case of suspected food poisoning, poor food quality across multiple dishes, and rude service. The dining room is noted as being cold in the winter, suggesting takeout might be the preferred option for many. Service can also be inconsistent in terms of speed. Potential customers should be aware of these starkly contrasting experiences. For information on their menu and any current promotions, direct contact with the restaurant is recommended, especially given the reported issues with their website.