- Chinese Food
- Chinese Restaurant
- Texas
- Collin County
- Frisco
- Preston And Lebanon
- Chinese Restaurant in Preston Road
- Hong Kong Express
Hong Kong Express Photos








About Hong Kong Express
Hong Kong Express is a Chinese restaurant located at 4760 Preston Rd #228 in Frisco, Texas. They offer both dine-in and takeout options for local customers seeking Chinese cuisine.
Based on recent customer reviews, experiences at Hong Kong Express appear to vary. One customer reported a very positive experience, highlighting a quiet lunch atmosphere with attentive and friendly staff. They were impressed by the speed of service, the freshness of the food, and the exceptional taste, particularly mentioning the orange chicken as outstanding. This customer highly recommends Hong Kong Express and intends to return.
In contrast, another customer had a significantly negative experience. They ordered the chicken teriyaki and sesame chicken, stating that the vegetables were undercooked, and the sesame chicken was cold, hard, and lacked meat inside. Upon calling to request a refund or an exchange, they were informed that refunds are not provided, and alternative dishes were not offered, with the explanation that this is how they prepare their food. This customer expressed extreme disappointment, stating that they discarded their entire order.
Given the limited and contrasting feedback available, it's challenging to provide a comprehensive overview of the environment, services, and features of Hong Kong Express. Potential customers may want to consider these recent experiences when deciding whether to dine in or order takeout from this establishment. Hong Kong Express can be contacted at (972) 377-8850 or +1 972-377-8850 for further inquiries or to place an order.
Hong Kong Express Location
4760 Preston Rd #228, Frisco, TX 75034, USA
Customer Reviews
Came for a quiet, to ourselves lunch and we got exactly that! Max of two other tables were used while we were there. The staff is very inviting, friendly, and just overall wonderful!! After ordering I got my drink and sat down and had only just started to talk to my boyfriend when our food was brought out!!! It was so so fast, fresh, and absolutely AMAZING. I made him share his orange chicken with me bc it was out of this world. 10/10 would recommend and will be back again
Food was TERRIBLE ordered chicken teriyaki chicken and sesame chicken and the vegetables weren’t cook completely thoroughly and the sesame chicken was cool super hard and didn’t have any meat inside I called to see if I can get a refund or switch to something else I was told they don’t give refunds and I can’t get anything else that’s just how they cook their food We didn’t even eat any of it just threw it out very disappointed
We've been very pleased so far with this place. So far, it's the best General Tso's I've had delivered. The fried dumplings are crispy with a great filling. Food is always hot and fresh. Everything isn't a winner though. The dumpling sauce is a bit heavy on the soy sauce and my daughter is still trying to find something she truly likes. She didn't like the egg rolls or the sweet and sour chicken. The chicken fried rice is ok.
Ordered on line from here a few times, prices are great, food is great (most of the time), given this is why there are stars in the first place. Every time, without fail, the customer service is quite poor and it's not that I live too far away or anything. The last couple times I've gotten the same delivery driver and EVERY time he tried to swindle me out of more cash claiming my online tip didn't go through when it Cleary states on the receipt that the tip did indeed go through. More than likely will not be ordering from here again, due to poor management of employees
I ordered the sesame chicken and the sweet & sour chicken through Door Dash. The food arrived on time, but the chicken was so over cooked & the skin was so soggy, that it was completely separated from the chicken. The rice was chewy & hard, obviously not cooked all the way. My husband called the restaurant to offer to bring the food back to receive a refund. The person who answered informed him they would not refund any money & we needed to contact Door Dash. The woman said that’s how they had been preparing their food all day & no one else had a problem. We contacted Door Dash, who contacted Hong Kong Express... they still refused to do anything about it. The food went in the trash & Door Dash refunded our money. I don’t know which was worse, their food or their customer service.
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