Hiro 88 Millard

AWFUL SERVICE!!!!! Wade, the manager is not professional what so ever. I called and asked specifically about what I wanted as an order (placing it online) and the gentleman working at the front desk told me what to do in order to make sure my order was correct. Once I placed the order I called back to confirm and then all of a sudden they couldn’t do it. So the order I placed now could not be fulfilled the way I was requesting. When trying to fix the issue, the manager got on the phone and said he wasn’t doing anything to fix it, because I wasn’t clear enough and it was my fault. When I proceeded to find a way to fix it and talking options he kept telling me “I’m not running around in circles with you” “we don’t want your business, I’m cancelling your order for you and this conversation is over” The funniest part was I order 2 rolls, that’s it. Fried vs not. I even stated I could drive 30 minutes out of my way to bring the $4 difference. (It was $2 for each roll to fry them). I will definitely return to Hiro as the food is good, but the manager should not be in charge. Reading reviews also, there are more than a few complaints listed about this manager.

Small plates are my favorite here. The entrées are good (my son loves the peanut butter chicken) and people rave over the sushi (check out the sushi boat), but I choose Hiro 88 for the small plates. This time we chose the aisan short ribs, chicken lettuce wraps, chicken satay, spring rolls, and goyza. Other favorites are the green beans, Brussel sprouts and hot and sour soup. It's fun to taste all the different items and switch up the sauces. Everything was fresh and flavorful. We loved the short ribs this time- tender beef grilled to perfection. The atmosphere is modern and serene. Menus are by QR code but, the sticker on our table had been cleaned so often my phone couldn't read it. The server saw our attempts and provided a printed menu. The service was amazing. She gave us ordering suggestions, accommodated a special drink order, re-filled our drinks, cleared the plates, asked if we liked everything, all without hovering. In my book she did everything I appreciate from a server. It was a fun week night date.

Got some take out to head to bookclub. Food was good! Ordered online and waited in my car for it to be ready. Online order process never told me it was ready for pickup even though it was an option. I kept refreshing the page and checking my email for an update, never received one. After waiting the full time of the 20-30 minute estimation, I went in and my food was ready. If it had updated appropriately, I could’ve gotten my food sooner and been on my way. That won’t stop my from retuning, but did drop my rating.

We ordered take out this weekend. They always put the cold sushi in the bottom of the bag and hot meals around it. The Sushi was really warm. When we called to speak to the manager Wade, he told us he was too busy to help with the situation and was laughing with others around him. When I know there were only a few tables in there, one person at the bar and a bunch or workers standing around the front desk a few minutes before the call. There also was no salad dressing in the bag they said was there at pick up. It’s not cheap so check your take out before you leave.

Of the sushi places in the Omaha metro this is among the best. The other Hiro 88 locations seem a little better, but it's hard to go wrong with their happy hour. Wide selection of rolls and appetizers to choose from on happy hour.