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Hasna's Grill - A Chinese Restaurant in Waterbury, CT: Customer Experiences
  1. Chinese Food
  2. Chinese Restaurant
  3. Connecticut
  4. New Haven County
  5. Waterbury
  6. Chinese Restaurant in Wolcott Street
  7. Hasna's Grill

Hasna's Grill

359 reviews

Hasna's Grill Photos

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Hours

Monday, 11:00 AM - 9:00 PM
Tuesday, Closed
Wednesday, 11:00 AM - 9:00 PM
Thursday, 11:00 AM - 9:00 PM
Friday, 10:00 AM - 10:00 PM
Saturday, 10:00 AM - 10:00 PM
Sunday, 11:00 AM - 9:00 PM

About Hasna's Grill

Dear local friends in US,

While Hasna's Grill is located in Waterbury, Connecticut, USA, and while the platform category is Chinese Restaurant, it's important to note that customer reviews highlight menu items such as chicken wraps with a Cajun hint, as well as rice and chicken combos in their lunch specials. Here's an objective introduction based on recent customer feedback:

Environment: Customers describe the environment of Hasna's Grill as typically clean and spotless.

Services: Customer service experiences appear to vary depending on the staff member. Female staff are generally described as friendly and polite, while male staff are perceived as "rough around the edges." For to-go orders, customers have noted that plastic utensils are often not included. Additionally, wraps are not automatically cut in half unless specifically requested. For dine-in customers, payment is typically handled at the counter rather than at the table.

Features: Hasna's Grill offers a chicken wrap (priced at $6.99 with small fries at $2.99), which customers have found fresh and tasty with a hint of Cajun seasoning. They also have a lunch special menu (priced at $9.99) featuring combinations with rice and chicken that are described as fresh and well-made. One significant point of feedback is the practice of charging a "Table Charge" to dine-in customers, which is applied as a service charge on the receipt in addition to any tip paid. This charge is reportedly not mentioned on the menu or anywhere else in the restaurant, and customers are only informed about it when they receive their receipt after payment.

Promotional Information: The lunch special priced at $9.99 for combinations with rice and chicken is a specific promotional offering mentioned by a customer.

Summary: Hasna's Grill in Waterbury, CT, offers a menu that includes items like chicken wraps and rice-based lunch specials. While the food is generally considered fresh and tasty, customer experiences with service can vary. A notable concern raised by a customer is the unannounced "Table Charge" applied to dine-in bills. Customers ordering takeout should be aware that utensils may not be automatically included and wraps are not cut unless requested. If you are in the Waterbury area and considering Hasna's Grill, it's advisable to be aware of these service nuances and billing practices.

Contact Information:

Restaurant Name: Hasna's Grill

Phone: (203) 805-4044

Mobile Phone: +1 203-805-4044

Address: 625 Wolcott St Unit 7, Waterbury, CT 06705, USA

Hasna's Grill Location

625 Wolcott St Unit 7, Waterbury, CT 06705, USA

Customer Reviews

4.0
359 reviews
P
PROGAMINGPROPHECY
Jul 24, 2024

From first-time customer to regular customer. I purchased a chicken wrap ($6.99) with small fries ($2.99). The food was fresh and tasty. The chicken has a tint of Cajun taste to it. I intentionally took a photo of the food next to their menu for measurement purposes. I checked out their lunch special ($9.99) menu, and both the advertised combo's with Rice & Chicken are fresh & well made. The environment is typically clean and spotless, and customer service is dependent on whether you get a female or male. The males tend to be rough around the edges, and the females are typically friendly and polite. (DISCLAIMER) Unlike other restaurants, they won't cut your wrap in half unless you request it. I've also noticed that more times than not, they won't place plastic utensils with your to-go meal.

K
Kashif Khan
Sep 03, 2024

When asked for the invoice at the end of the meal, I was asked to come and pay at the counter. It's not a big deal. I asked for the receipt after I made the payment. The receipt had a service charge and the tip I paid separately. When asked the reason for this service charge, I was told that it is charged to every dine-in customer and it is the "Table Charge" rather than the tip or the service fee. There is no mention of this charge on the menu and anywhere in the restaurant. Not against paying what is fair, but the practice of not giving the invoice ahead of payment and charging the Table Charge without any mention of it anywhere beforehand is deceiving and unethical. I have visited this place frequently with the family (did not ask for the receipt in the past but always felt I paid more than what I ordered), and the food is decent, but I don't plan on returning to this place after this incident.

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ayesha alazri
Aug 30, 2024

OMG everyone must try this place.. it was so fresh and tasty… the lamb shank was cooked to perfection and the grilled chicken was so delicious.. we don’t mind driving an hour for this place

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Faria Madhumita
Oct 09, 2023

We ordered Qabli Pulao which comes with a lamb shank. The portion size was good and it tasted authentic. The staff was also polite. The interior has Afghani look with different paintings including the Afghan Girl painting. Overall the ambiance is good. Will definitely recommend this place.

S
Stephanie Spaulding
Nov 24, 2024

What a meal! We had a grill combo for two and added the butter chicken. Each type of meat was prepared perfectly. The Mets were juicy and tender (never tough or dry). Wow!!!! I had never tried whole wheat naan and it was fresh from the oven. Our plate go two could have easily fed four. Great value! Family vibe! We will be back again and again.

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