Hakka Wok

Chinese Restaurant Illinois Cook County Schaumburg West Golf Road

394 reviews

1851 W Golf Rd, Schaumburg, IL 60194, USA
+1 847-882-0910
webSite

Hours

Monday, 5:30 PM - 9:30 PM
Tuesday, 5:30 PM - 9:30 PM
Wednesday, 5:30 PM - 9:30 PM
Thursday, 5:30 PM - 9:30 PM
Friday, 5:30 PM - 10:30 PM
Saturday, 12:00 AM - 10:30 PM
Sunday, 12:00 AM - 10:00 PM

About Hakka Wok

Hakka Wok is a Chinese restaurant located at 1851 W Golf Rd, Schaumburg, IL 60194, USA. They can be contacted at (847) 882-0910 or +1 847-882-0910.

Customer reviews present a mixed perspective on Hakka Wok. One reviewer, a long-term customer, expressed disappointment with the restaurant's decline over the years, noting inconsistencies in service depending on whether the owner, Joe, is present. This reviewer specifically mentioned a staff member named Michell, citing poor customer service and a "bad mouth." They also raised concerns about an unexpected 15% service fee added to a bill for three people, which they felt was not standard practice (usually applied to parties of four or more) and indicated a need for improved service and employee training regarding customer interaction and pricing transparency.

In contrast, another reviewer found the food and customer service to be good, specifically recommending the orange chicken dinner with fried rice. However, this reviewer suggested taking out the meal, describing the restaurant's environment as "a little dated and quite depressing." They also noted a significant amount of dust in the front of the restaurant, raising concerns about the cleanliness of the back areas. Despite these environmental concerns, this reviewer still considered the food to be good and would recommend Hakka Wok over other Chinese food options in the Schaumburg or Hoffman area.

The provided information does not include details about specific services like dine-in, takeout, or delivery, beyond the suggestion for takeout due to the environment. There is also no information regarding any current promotional offers. Based on the reviews, the food quality is generally seen as positive, but there are concerns about the restaurant's ambiance and certain aspects of the customer service and billing practices. Potential customers may want to consider these points when deciding whether to dine in or order takeout.

Hakka Wok Location

1851 W Golf Rd, Schaumburg, IL 60194, USA

Customer Reviews

3.0

394 reviews

Muhammad Ali

Jan 02, 2025

I don’t like to leave a bad review but over the years this place has gone downhill, when the owner Joe is there he’ll make sure everything goes well. Then they have a kid named Michell Working their very bad mouth and no matters in customer service. I understand the pricing has gone up and I respect that to run a business they have to increase, but you just can’t add a 15% service fee without the knowledge of customer. Any restaurant you go it’s 4 people or more you add the service fee not for 3 people. Joe you really need to get to talk with your employee on the front and educate him with his mood swings and attitude. SERVICE NEEDS TO BE IMPROVED.

Thomas R (Emergency Engineer)

Feb 09, 2024

The food and customer service are good. The orange chicken dinner with fried rice is great! I would suggest taking out the meal. The restaurant is a little dated and quite depressing. I don't think they get alot of dine in customers with the amount of dust I seen. It begs the question if your front of restaurant is dirty...what's going on in back?? Still good food lol!! I would suggest this place over another chines food place around schaumburg or hoffman. ENJOY!!!!

Niren Thakkar

Dec 20, 2019

If there was an option to give 0 star, I would. It’s a horrible place. I would rather go to Bamboo Garden in the same complex. Only 2 tables occupied when we got here and it took them 30 mins to get to us. After one hour, we got the food. Main dish came before soup. American chop suey comes with crispy noodles but we got Chop Suey first and another 10 mins until the server brought noodles. Food was all cold by then. We are vegetarians and Monchow soup was delivered with Chicken. Never going back to this place. If you decide to go here, give bamboo garden a try. Its 1000x better.

Aston C

Jan 29, 2018

Good tasting food and great service. Ambiance is nice and place is clean as expected at a restaurant. Medium spicy in appetizers is like hot, try asking for mild but it’s not same for main dishes. The sauce provided with appetizers is really great, you can eat it with almost every dish. Medium spicy will work good for main course dishes. It is slightly on milder side. You will need to use sauces as the curry used in various rice dishes lack a bit of flavor. Soups feels very good in winter weather.

Maxim Arkadievich

Dec 04, 2022

It looks poor too me. Plenty of scratches on the walls and poor toilet. Waiting time is long. There are more pleasant Asian restaurants around.