Green Tea 168 Berwick marketplace

Green Tea 168 Berwick Marketplace, located at 5730 Ogeechee Rd in Savannah, Georgia (GA 31405), USA, operates within the Chinese Restaurant category, primarily offering takeout services to the local community. Based on recent customer reviews, experiences at this establishment appear to be somewhat varied, with some patrons highlighting positive aspects of the food while others have raised concerns about order accuracy and customer service.

One customer shared a positive experience, noting the speed of service ("Walked in and had my food within 5 minutes"). This suggests that Green Tea 168 prioritizes efficiency for customers picking up their orders. This reviewer also lauded the "best fried rice around" and specifically enjoyed the "house specialty" fried rice, which they found paired well with the "quite good" fried chicken. Additionally, they praised the properly mixed half/half tea/lemonade and described the crab rangoon as "perfect." While they found the chicken in the sweet and sour chicken to be fine, they felt the sauce was "a bit thin." Overall, this customer indicated that Green Tea 168 is their regular choice for lunch or supper on their days off, highlighting the appeal of certain menu items and the convenience of the location for them.

In contrast, another customer reported a significantly negative experience with a takeout order totaling nearly $50. The primary issue stemmed from a missing component of their shrimp egg foo young dish, which they stated "should have come with a brown sauce to serve with it" and was "not good without it." This indicates that the brown sauce is considered an integral part of the dish's flavor and enjoyment. Upon discovering the missing sauce, the customer's daughter called the restaurant to inform them of the mistake. However, the response she received was reportedly unhelpful, with repeated assurances that the manager would call back later, followed by the employee hanging up. No callback was received.

As a result of this lack of response, the customer drove back to the restaurant with the repacked takeout bag to show the staff the missing item. The woman at the restaurant claimed she had tried to call back, which the customer disputed. While the customer was eventually given the brown sauce and a small takeout box of rice as compensation, the overall handling of the situation left a very negative impression. The reviewer expressed their intention not to order from Green Tea again and stated their understanding of why the restaurant has a 3.4 rating, attributing it to "their grins and lousy customer service," predicting that the rating is unlikely to improve.

These two reviews present contrasting perspectives on Green Tea 168. On one hand, there are positive remarks about the quality of specific food items like the fried rice, fried chicken, and crab rangoon, as well as the speed of service for walk-in orders. On the other hand, there are serious concerns raised about the accuracy of takeout orders and the responsiveness of customer service when mistakes occur. The discrepancy between the expected components of a dish and what was received, coupled with the perceived lack of urgency and follow-through from the restaurant staff, led to significant dissatisfaction for one customer.

Based on this limited information, it is difficult to ascertain specific details about the environment of Green Tea 168. The mention of walk-in orders being prepared quickly suggests a setup geared towards efficient takeout service. However, there is no description of the dining area or overall ambiance for those who might choose to eat on-site, if that option is available. The focus of the reviews is primarily on the food quality and the service experienced with takeout orders.

The services offered by Green Tea 168 appear to mainly revolve around takeout. The speed of fulfilling walk-in orders is noted as a positive aspect for those picking up food. However, the negative experience with the missing sauce in a takeout order highlights potential issues with order accuracy and the handling of customer complaints. The lack of a prompt and satisfactory resolution in that instance raises concerns about the reliability of their takeout service and their commitment to customer satisfaction.

Features of Green Tea 168 that can be gleaned from the reviews include the praised fried rice (particularly the house specialty), the half/half tea/lemonade mix, the fried chicken, and the crab rangoon. The sweet and sour chicken received mixed feedback, with the chicken being acceptable but the sauce described as thin. The issue with the shrimp egg foo young lacking its accompanying brown sauce indicates a potential inconsistency in ensuring all necessary components are included in takeout orders. The availability of a manager to address customer service issues was mentioned but not realized in one instance, suggesting a possible breakdown in communication or follow-up procedures.

There is no promotional information mentioned in the provided reviews. Local users interested in any specials or offers from Green Tea 168 would need to contact the restaurant directly at (912) 236-9488 or +1 912-236-9488. They may also have online ordering platforms or social media pages where promotions might be advertised.

In conclusion, Green Tea 168 Berwick Marketplace in Savannah presents a mixed picture based on recent customer reviews. While some patrons have enjoyed specific food items and appreciated the quick service for walk-in orders, others have experienced issues with order accuracy and found the customer service to be lacking. The discrepancy regarding the shrimp egg foo young and the subsequent handling of the complaint are significant points of concern. Local users considering Green Tea 168 for takeout should be aware of the potential for order errors and the reported difficulties in resolving them. While certain dishes may be well-received, ensuring the completeness and accuracy of your order before leaving the premises might be advisable. For any information on promotions or the dine-in experience (if available), contacting the restaurant directly is recommended.