Find My Perfect Chinese Restaurant Near Me

Explore Great Wok: A Chinese Restaurant in Depew, NY
  1. Chinese Food
  2. Chinese Restaurant
  3. New York
  4. Erie County
  5. Depew
  6. Chinese Restaurant in Transit Road
  7. Great Wok

Great Wok

415 reviews

Hours

Monday, Closed
Tuesday, 10:30 AM - 10:00 PM
Wednesday, 10:30 AM - 10:00 PM
Thursday, 10:30 AM - 10:00 PM
Friday, 10:30 AM - 10:00 PM
Saturday, 10:30 AM - 10:00 PM
Sunday, 10:30 AM - 10:00 PM

About Great Wok

Great Wok is a Chinese restaurant located at 4779 Transit Rd in Depew, NY 14043, offering meal takeaway services. You can place your order by calling them at (716) 668-3307 or their mobile number +1 716-668-3307.

Based on recent customer reviews, there appears to be a significant shift in the management and potentially the quality of Great Wok. Several long-time customers have noted that the original family members who ran the establishment have largely been replaced by other relatives. This change in management seems to have coincided with a perceived decline in food quality.

One review described the food as "absolutely abhorrent" and a "disgrace" compared to the previous standards, strongly recommending nearby alternatives like Star Garden and Green Jade. Another customer who ordered chicken in garlic sauce reported it to be akin to "chicken in water," expressing sadness due to their past positive experiences with the restaurant and stating they could no longer recommend it.

One review offered a neutral rating of two stars, acknowledging that Great Wok is still a family-owned business and suggesting they are making an effort, albeit unsuccessfully in the reviewer's opinion.

Adding to the concerns about food quality, another long-time customer, while noting that the food had been great in the past, reported recent issues with inconsistent and poor service. They specifically mentioned problems with the online order system, including long wait times beyond the scheduled pickup time and orders not being received despite confirmation. This negative experience with service led them to state they would likely not give the restaurant another chance.

In summary, recent reviews suggest a decline in both food quality and service at Great Wok following a change in management. While it remains a family-owned business, past positive experiences do not seem to be consistently maintained. Local users seeking Chinese meal takeaway in Depew, NY, should be aware of these recent negative reviews when considering Great Wok. There is no information available regarding the restaurant's environment or any current promotional offers.

Great Wok Location

4779 Transit Rd, Depew, NY 14043, USA

Customer Reviews

4.0
415 reviews
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Austin Jankowiak
Dec 21, 2024

Used to love this place when I was a kid. Family always used to go here and get take out Chinese and it was great. Recently the family members that used to run it have mostly left — their brothers/uncles/etc have been put in charge. Absolutely abhorrent good and a disgrace to those who ran it before. Star Garden and Green Jade are right down the street — would HIGHLY recommend going to them instead. I got chicken in garlic sauce tonight — it might as well have been chicken in water. Honestly such a shame & I was sad because I always loved this place. Cannot recommend to anybody. 2 stars because it’s still a family-owned business and they’re trying (badly) at least.

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Ethan Snyder
Jan 01, 2025

This place has been my go-to spot for Chinese food for a long time and the food is great. However, the service lately has been inconsistent and awful. They need to fix their online order system. Waiting extra 30-45 minutes after a pickup time or orders not being received even with confirmation on my end. I don't think I'll be giving this place another chance.

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Patricia Chapman
Jan 01, 2025

This was my first time ordering from here, and we will order again. The roast pork lo mein was a generous serving with more pork and more veggies than one usually gets. Very flavorful and we would order it again. The boneless beef ribs, while generous and tasty, were extremely fatty. I was very disappointed in the shrimp toasts. It was 3 quarters of a piece of toast. Every place else has larger servings. That said, the ratio of shrimp paste to bread was very high and it was quite tasty; I just wish there were more of them. Not enough to share. Everything tasted very good and most servings were generous. We will be back, and we will also try other menu items. I’m not sure what to recommend for ordering. I ordered on line, waited 10 minutes and when it was my turn, the man at the counter ended up checking his phone to find my order, to write it down and put it in. Ordering on line seemed to be a waste of time. The order was correct when I received it. The place was very busy when I came in, so it must be popular.

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Alex Delvalle
Nov 08, 2024

Went on lunch break to grab some food and try out a new spot and had ordered my food online and recieved an "Your order is ready" message so I went to the restaurant to pick up my order and the order wasn't even done and I had to wait an additional 45 min for my order. The food was honestly not good at all I honestly want to say the only edible this was the egg roll and that's pushing it as I'm extremely sick mere hours after consuming the food from this establishment. Honestly save yourself the trip and go anywhere else as the people in the back don't wear gloves and raw dog the food in the back after going back and forth touching raw ingredients, handling cash, and then touching cooked food.

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tharshu thiru
Sep 11, 2024

The customer service was very nice and our order was ready in ten minutes. The owner was very kind and gave us two free drinks for coming there twice. Great Wok is a great restaurant I definitely recommend!

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