Great Wall Restaurant

Welcome to Great Wall Restaurant, located at 14355 Warwick Blvd, Newport News, VA 23602, USA. As a Chinese restaurant serving the Newport News community, Great Wall offers both dine-in and takeout options for customers seeking a variety of Chinese dishes. While one customer expresses satisfaction with certain menu items and the staff's friendliness, another reports significant issues with the quality of a specific dish, indicating potential inconsistencies in food preparation.

Information regarding the environment of Great Wall Restaurant is limited in the provided reviews. One customer's mention of going "in to get" their order suggests a physical location where customers can place orders and pick up food, and presumably dine-in service is also available. However, details about the restaurant's ambiance, decor, or seating arrangements are not provided. Therefore, local users considering visiting the establishment have limited insight into the dining atmosphere.

The services offered by Great Wall Restaurant include both dine-in and takeout. Customers can place orders for pickup or choose to eat their meals at the restaurant. One reviewer who enjoys their food occasionally mentions getting the "sesame chicken combo," implying that combination meals are available. The same reviewer also describes the staff as "friendly," suggesting a positive customer service interaction. However, another customer's experience with a specific order (spare rib tips) and the subsequent interaction with the restaurant staff presents a contrasting view of service quality when issues arise.

One of the features of Great Wall Restaurant, based on positive feedback, is the taste and value of certain dishes. The "sesame chicken combo" is specifically mentioned as being "pretty good for the price," indicating a satisfactory balance between quality and affordability for this particular item. The friendliness of the staff is also highlighted as a positive attribute, contributing to a pleasant experience for at least one customer.

However, a significant concern is raised regarding the inconsistent quality of the food, specifically the "Spare Rib Tips" ordered by one customer. This reviewer experienced extreme toughness, finding the rib tips "too hard to even bite" despite trying multiple pieces from the order. Upon contacting the restaurant, they were initially given an explanation that the lack of sauce was the reason for the hardness, a claim the customer refuted based on their experience with similar dishes at other establishments. Even after the restaurant's wife cooked a fresh batch, the rib tips remained tough. This indicates a potential issue with the preparation or quality of this particular menu item. The customer's subsequent positive experience with spare rib tips (without sauce) at another Chinese restaurant ("China King") further emphasizes the quality issue at Great Wall for this dish.

No specific promotional information is explicitly mentioned in the provided reviews. Chinese restaurants often offer lunch specials, family meal deals, or discounts on certain days or for specific order amounts. To learn about any current promotions or special offers at Great Wall Restaurant, it is recommended to contact them directly at (757) 877-8988 or +1 757-877-8988. Inquiring about daily specials or any advertised deals could provide opportunities for savings.

For local users in Newport News, VA, Great Wall Restaurant offers both dine-in and takeout services, with at least one popular item (sesame chicken combo) being considered tasty and reasonably priced, and the staff described as friendly. However, potential customers should be aware of the reported significant issue with the quality of the spare rib tips, which one customer found inedibly tough, even in a freshly prepared batch. This inconsistency in food quality for at least one menu item is a factor to consider. While one customer had a positive experience, the other's negative encounter, particularly with a specific dish and the restaurant's handling of the complaint, suggests that quality control may be an area of concern for certain menu items.

In summary, based on the provided customer feedback, Great Wall Restaurant in Newport News, VA offers:

• Dine-in and takeout services.
• A "sesame chicken combo" that is considered tasty and well-priced by one customer.
• Friendly staff, contributing to a positive experience for at least one reviewer.

However, potential customers should also be aware of the following significant concern:

• Inconsistent food quality, specifically with the "Spare Rib Tips" being reported as extremely tough and inedible by one customer, even in a freshly cooked batch.

Given the contrasting experiences, local users may want to consider their preferred dishes and be mindful of the reported quality issues with the spare rib tips. For those interested in the sesame chicken combo or other menu items, the positive feedback regarding taste, price, and staff friendliness might be reassuring. However, the negative experience highlights a potential risk of encountering dishes that do not meet expectations. It may be prudent to inquire about the preparation of specific dishes when ordering, particularly if the spare rib tips are of interest. For information on any current promotions, contacting the restaurant directly is recommended.