Great Wall Restaurant

Great Wall Restaurant is a Chinese dining establishment located at 162 High St in Morgantown, West Virginia. While the restaurant has been serving the local community for some time, recent customer reviews available online present a concerning picture regarding the quality of their food and service. These reviews highlight significant issues that prospective local users should be aware of when considering dining at or ordering from Great Wall Restaurant.

One customer, who typically orders and enjoys the curry chicken from Great Wall Restaurant, felt compelled to write a review due to a severely negative experience with a recent order of fried chicken. This suggests a potential inconsistency in the quality of different dishes offered by the restaurant. The reviewer described the fried chicken wings they received as "dried, staled and taste rubbery," indicating a significant lapse in food quality. This resulted in the food being inedible and having to be discarded, despite the customer spending $7.25 on the order. The reviewer urged the restaurant to be more mindful of the food they provide, emphasizing that the purpose of ordering food is for consumption, not disposal.

Another customer's review echoed and amplified these concerns, detailing a thoroughly negative experience that spanned multiple aspects of their interaction with Great Wall Restaurant. This reviewer stated that if they could give a negative rating, they would, immediately setting a negative tone for their feedback. Their complaints began with the phone service, which they described as "Rude !!" This indicates a potential issue with the customer service provided by the restaurant staff, starting from the initial point of contact.

The issues did not end with the phone interaction. The reviewer reported a significantly long wait time for their food, stating that "It took over an hour to get the food." In today's fast-paced environment, such a lengthy delivery time can be a major inconvenience for customers and reflects poorly on the restaurant's efficiency. Furthermore, the quality of the food received was also severely criticized. The customer claimed that "the wings must’ve been in the fryer the whole time 😒," suggesting that the chicken wings were excessively cooked, likely contributing to the dried and rubbery texture described in the previous review.

The negative feedback extended to other dishes as well. The reviewer described the "shrimp fried rice" as "dry and tastes burnt !" This indicates a fundamental problem with the preparation of a staple Chinese dish, suggesting a lack of attention to cooking techniques or ingredient quality. The presence of a "napkin in the bottom of the wing bag" was also noted, raising hygiene concerns and further contributing to the negative impression of the restaurant's standards.

The reviewer's frustration and disappointment are palpable as they question the restaurant's practices, stating, "Please they even left a napkin in the bottom of the wing bag (see in picture ) they’re so burnt there’s no grease to soak up !!! Hope you didn’t use it for your hands then put it in the food smdh who knows at this point look what you serve who knows what you might do 🙄 stop selling trash food it’s not a good look you’ve been here too long you know better you need ran out of town !" This strong language underscores the severity of the negative experience and the customer's perception of the food quality and hygiene standards at Great Wall Restaurant.

Finally, the reviewer also expressed dissatisfaction with a side order, mentioning "the sauce I got for 10 cheese wontons smdh," implying that the sauce was also subpar or inadequate. This further adds to the list of negative aspects of their order, suggesting a broader issue with the overall quality and attention to detail at the restaurant.

Based on these recent customer reviews, Great Wall Restaurant in Morgantown appears to be facing significant challenges in maintaining food quality and providing satisfactory service. The recurring themes of poorly prepared fried chicken, rude phone service, slow delivery times, and other issues like burnt and dry food, as well as potential hygiene concerns, should give prospective local users pause. While the restaurant may have had a different reputation in the past, as suggested by the long-term presence mentioned in one review ("you’ve been here too long you know better"), the recent feedback indicates a notable decline in standards.

Given the strong negative sentiments expressed in these reviews, it is difficult to objectively describe a positive environment, features, or services at Great Wall Restaurant based solely on this information. The overwhelming message from these recent customers is one of disappointment and dissatisfaction. There is no mention of any positive aspects such as ambiance, efficient service, or unique features. Similarly, no information regarding any promotional offers or special deals is provided in these reviews.

Therefore, local users considering Great Wall Restaurant for their Chinese dining needs should carefully weigh this recent and critical feedback. The issues raised pertain to fundamental aspects of a restaurant's operation, including food quality, customer service, and hygiene. While individual experiences can vary, the consistency and severity of the complaints in these reviews warrant serious consideration.

In conclusion, the recent online feedback for Great Wall Restaurant in Morgantown, WV, paints a concerning picture. Customers have reported receiving poorly prepared food, experiencing rude service over the phone, and facing long delivery times. Issues with food quality include dried and rubbery fried chicken, burnt and dry shrimp fried rice, and potentially unhygienic practices. Prospective diners should be aware of these recent negative experiences when deciding whether to patronize Great Wall Restaurant. Without any positive feedback or information regarding the restaurant's environment, services, or promotions, it is challenging to provide a balanced introduction. The available information strongly suggests caution.