Great Wall

Welcome to Great Wall, a Chinese restaurant located at 1731 W National Rd, Richmond, IN 47374, USA. As a member of the Chinese Restaurant category serving the Richmond community, Great Wall offers a menu of typical takeout Chinese food. Based on the limited recent customer feedback available online, there are contrasting experiences regarding the quality and safety of the food and the responsiveness of the management.

The services offered by Great Wall appear to primarily focus on takeout. One positive review mentions that they have "all the typical take out chinese food," indicating that this is a central part of their service model. While the availability of dine-in service is not explicitly stated in the provided reviews, the mention that the "Buffet is no longer running tho" suggests that they may have offered dine-in with a buffet in the past. Currently, customers likely place orders for carryout by calling them at (765) 962-5255 or +1 765-962-5255. The absence of information about delivery services suggests that takeout is the main way customers enjoy food from Great Wall.

One customer review offered positive feedback on the food, stating "Good food. Has all the typical take out chinese food. All cooked well and fresh." This suggests that for some customers, Great Wall provides satisfactory and well-prepared Chinese takeout dishes using fresh ingredients. This positive sentiment indicates a potential for a good culinary experience when ordering from this establishment, particularly for those seeking familiar Chinese-American takeout options.

However, a deeply concerning review details a severe food safety incident. This customer ordered shrimp lo mein and orange chicken and reported finding "a piece of metal scrubber" in their throat halfway through the meal, narrowly avoiding swallowing it. The reviewer understandably expressed significant alarm at this discovery, highlighting the potential for serious bodily harm or worse. This incident raises serious questions about food preparation and safety protocols at Great Wall.

Adding to the negative experience, the reviewer described the owner's reaction as dismissive. Upon informing the owner of the incident, the customer reported being "blown off" and offered only a $5 credit on a $29 bill for an issue that could have had severe health consequences. This response suggests a lack of appropriate concern for customer safety and a failure to adequately address a potentially critical food contamination incident. This interaction could significantly impact customer trust and confidence in the restaurant's management and practices.

The stark contrast between the two recent reviews makes it difficult to form a definitive overall picture of Great Wall. While one customer found the food to be good, well-cooked, and fresh, the other experienced a dangerous food contamination incident and a dismissive response from the owner. This significant discrepancy suggests a potential inconsistency in food safety and quality control, as well as concerns about how customer issues are handled by the management.

Currently, no specific promotional information is available in the provided text. To inquire about any specials, discounts, or new menu items, it would be best to contact Great Wall directly using the provided phone numbers: (765) 962-5255 or +1 765-962-5255. Customers may also ask about their current menu and pricing when placing a takeout order.

In conclusion, Great Wall Chinese Restaurant in Richmond, IN, offers typical Chinese takeout food. While one recent customer found the food to be good, well-cooked, and fresh, another reported a serious incident involving the discovery of a piece of metal scrubber in their meal and expressed dissatisfaction with the owner's response. This significant food safety concern and the handling of the issue should be a serious consideration for potential customers. While the restaurant may offer satisfactory takeout for some, the reported incident raises red flags about kitchen practices and customer care. It would be prudent for local users to weigh these contrasting experiences carefully when deciding whether to order from Great Wall. Seeking more recent reviews from other sources might also provide a broader perspective on the current state of the restaurant's food quality and safety standards.