Great Wall

Welcome to Great Wall, a Chinese restaurant located at 227 NC-111 in Goldsboro, North Carolina. As a Chinese restaurant serving the Goldsboro community, Great Wall primarily functions as a takeout establishment, offering a selection of familiar Chinese-American dishes for local residents and those passing through.

Recent customer reviews present a contrasting view of the experiences at Great Wall. One customer expressed extreme dissatisfaction, stating they would give the restaurant zero stars if possible. This reviewer recounted an incident where their phone order was incorrect when their non-English speaking mother went to pick it up. They alleged that the staff laughed at their mother, which understandably caused them significant upset. Upon visiting the restaurant themselves, they were reportedly given a different explanation than what their mother received. Ultimately, this customer claimed they did not receive their food as ordered and were not given a refund or a new plate, despite the error seemingly originating from the restaurant's end, which they attributed to a landline issue. Based on this negative experience, the reviewer strongly recommended against patronizing Great Wall.

Conversely, another customer had a positive experience, specifically praising the General Tso's chicken. They described it as "pretty great," noting its nice crunchiness, a bit of spiciness, and that it was served piping hot. This positive feedback highlights the potential for well-prepared and enjoyable dishes at Great Wall.

Further details from the positive review indicate that the General Tso's chicken, priced at under $12, came with a side of rice served separately from the chicken. This suggests attention to presentation and potentially preventing the chicken from becoming soggy during takeout. The reviewer also noted a short wait time of approximately 12 minutes for their order, indicating relatively fast service.

This positive reviewer concluded that Great Wall is a "great place if you’re in a hurry and you want something that’s not drive through," suggesting it as a quicker alternative to fast food options and implying a comparable value proposition. They stated that both options (Great Wall and drive-through) are "worth about the same" but positioned Great Wall as the "winner" in their book, indicating a preference for the quality or type of food offered. This customer explicitly stated they "will definitely come again," signifying a positive overall impression and likely satisfaction with their experience.

Considering these two recent reviews, it is evident that customer experiences at Great Wall can vary significantly. One customer reported a deeply negative encounter involving an incorrect order, alleged disrespectful treatment of their non-English speaking mother, and a lack of resolution or refund. This raises concerns about order accuracy, customer service, and potentially communication issues. On the other hand, another customer thoroughly enjoyed the General Tso's chicken, appreciated the fast service, and found the price reasonable, leading to a positive overall assessment and a commitment to return.

Information regarding the environment of Great Wall is limited. The mention of it being a good alternative to drive-through suggests a casual setting primarily geared towards quick service and takeout. The fact that one customer picked up their order indicates that they offer carry-out. There is no description of the interior ambiance or the availability of dine-in options in the provided reviews. Given the focus on speed and takeout in one of the positive reviews, it is likely that their primary service model caters to customers seeking to take their food away.

The services offered by Great Wall include takeout, with phone ordering available. The contrasting reviews highlight potential inconsistencies in service quality. While one customer experienced what they perceived as disrespectful and unhelpful service, another reported fast and efficient order fulfillment. The short 12-minute wait time mentioned in the positive review suggests that speed is a factor they prioritize for their customers.

A notable feature of Great Wall, based on the positive review, is their General Tso's chicken, which is described as crunchy, a bit spicy, and served hot with rice on the side. The reasonable price point (under $12 for the General Tso's chicken with rice) also stands out as a potential benefit. The quick service, making it a viable alternative to drive-through options, could be another appealing feature for customers in a hurry.

Currently, there is no promotional information available in the provided customer reviews. To learn about any current specials, discounts, or new menu items at Great Wall, it is recommended to contact them directly via phone at (919) 751-8600 or +1 919-751-8600. Given the limited information, it is advisable to inquire about their menu and any ongoing promotions when placing an order.

In conclusion, Great Wall in Goldsboro presents a mixed bag of customer experiences. While one customer reported a severely negative encounter with order issues and customer service, another praised their General Tso's chicken, the speed of service, and the reasonable price. Potential customers may want to consider these contrasting viewpoints. If speed and a potentially well-prepared General Tso's chicken are priorities, Great Wall might be worth trying. However, the negative review serves as a cautionary tale regarding potential issues with order accuracy and customer service, particularly in situations involving language barriers. It might be prudent to double-check orders and communicate clearly when placing them.