Great Wall Kitchen

Located at 991 Prospect Ave in the Bronx, New York, NY 10459, Great Wall Kitchen operates as a local "Chinese Restaurant" offering both takeout and delivery services. They can be contacted at (718) 842-4075 or +1 718-842-4075 for placing orders or inquiries.

Customer reviews for Great Wall Kitchen present a mixed picture, particularly regarding the reliability of their delivery service. One reviewer offers a somewhat positive assessment, stating "Great food fast delivery." They also acknowledge that the price is "a bit ugh," but attribute this to the general increase in prices nowadays, suggesting that the cost is not excessively high compared to other options. This reviewer concludes with an encouraging sentiment to "enjoy life and eat while you can," implying a satisfactory experience with the food and delivery speed, despite the price point.

However, another customer's experience paints a significantly less favorable picture, specifically concerning the delivery service. This reviewer called in for delivery and was initially quoted a wait time of 16 minutes. After waiting for 25 minutes, they went downstairs to wait, only to be kept waiting for a full hour. During this time, they called the restaurant multiple times and were repeatedly told that the delivery was "on the way." Frustrated by the extensive delay and the lack of accurate information, the customer returned upstairs and began preparing instant noodles. Midway through making their own meal, the delivery finally arrived downstairs, and the delivery person apparently expected the customer to come back down to retrieve it. The customer instructed the delivery person to come upstairs. The reviewer concludes by stating that their instant noodles did not fail them, "unlike this place," clearly expressing dissatisfaction with the service and the significant discrepancy between the quoted delivery time and the actual arrival time.

Based on these two recent reviews, Great Wall Kitchen seems to offer food that is considered "great" and a delivery service that can be "fast" under certain circumstances, as mentioned by one reviewer. However, the experience of the second reviewer highlights a significant issue with the reliability and accuracy of their delivery time estimates, as well as potentially poor communication regarding delays. The considerable difference between the promised 16-minute delivery time and the actual wait of over an hour is a serious concern for customers relying on timely delivery.

Information regarding the environment or ambiance of Great Wall Kitchen is not provided in the customer reviews. The focus of the feedback is solely on the food quality and the delivery service experience. Therefore, it is not possible to describe the interior or atmosphere of the restaurant based on the available information.

In terms of services, Great Wall Kitchen offers both takeout and delivery. The positive review suggests that when the delivery is prompt, it is a valuable service. However, the negative review indicates potential issues with the reliability and communication aspects of their delivery service. Customers considering delivery from Great Wall Kitchen should be aware of the possibility of significant delays and potentially inaccurate time estimates. Takeout service is implied as an alternative, but there is no specific feedback on the efficiency or quality of the takeout experience.

Features of Great Wall Kitchen, based on the limited reviews, might include the quality of their food, which at least one reviewer found to be "great." The potential for fast delivery is also mentioned, although this seems to be inconsistent. The price point is noted as being "a bit ugh" but not excessively high by one customer, suggesting that their pricing might be average for the area.

No specific promotional information is mentioned in the provided reviews. Local users interested in any potential specials or discounts offered by Great Wall Kitchen would need to contact the restaurant directly to inquire.

In conclusion, Great Wall Kitchen at 991 Prospect Ave in the Bronx offers food that is reportedly of good quality and can sometimes be delivered quickly. However, there are significant concerns raised about the reliability of their delivery service, with one customer experiencing a very long delay and poor communication. While one reviewer found the price to be acceptable in the current economic climate, the negative delivery experience highlights a potential area for improvement. Local users considering Great Wall Kitchen should weigh the positive comments about food quality and potential delivery speed against the reported issues with delivery reliability and communication before placing an order.