Great Wall in Vails Gate

Welcome to Great Wall in Vails Gate, a Chinese restaurant located in New Windsor, New York, providing meal delivery and takeout services to the local community. Situated at 115 Temple Hill Rd, Great Wall in Vails Gate has undergone a change in ownership, which appears to have impacted the customer experience.

Environment: As a meal delivery and takeout service, there is no specific information available regarding the dine-in environment of Great Wall in Vails Gate.

Services: Recent customer feedback indicates significant issues with service. One customer reported a problem with a misleading menu description, requiring a return trip to correct the order. They also noted a lack of apology and a dismissive attitude regarding their concerns, suggesting a lack of care for return business. While past service quality is not mentioned, the current reviews highlight negative interactions.

Features: Recent reviews point to a decline in food quality since the change in ownership. One customer described the food as "dry" with a "burnt taste." Another reported a discrepancy between the menu description (pork with snow peas) and the delivered meal (pork with mixed vegetables and a few pea pods), and felt their concerns were not adequately addressed. A former long-time customer noted that the restaurant used to be "so good" but now the new owners "cheap out on everything." While they mentioned that the crab rangoon and steamed dumplings were previously delicious, they now would only consider ordering simple dishes like lo mein or rice. This suggests a perceived reduction in the quality of ingredients and preparation across the menu.

Promotional Information: There is no promotional information available in the provided reviews. Potential customers should be aware of the recent negative feedback concerning food quality, menu accuracy, and customer service under the new ownership.

Contact Information:

• Phone: (845) 561-1010
• Mobile Phone: +1 845-561-1010
• Address: 115 Temple Hill Rd, New Windsor, NY 12553, USA

For local users in New Windsor, NY, seeking Chinese meal delivery or takeout, Great Wall in Vails Gate has received recent negative feedback regarding food quality, misleading menu descriptions, and poor customer service following a change in ownership. While some simple dishes might still be acceptable, potential customers should be aware of these reported issues before placing an order.